[{"data":1,"prerenderedAt":5564},["ShallowReactive",2],{"best-practices:customer-service-advanced":3,"content-manifest":3056},{"id":4,"title":5,"body":6,"category":3038,"date":3039,"description":3040,"difficulty":3041,"extension":3042,"meta":3043,"navigation":446,"path":3044,"seo":3045,"source":3039,"sourceName":3039,"sourceType":3046,"stem":3047,"tags":3048,"updatedAt":3054,"__hash__":3055},"bestPractices/best-practices/customer-service-advanced.md","企业客服自动化",{"type":7,"value":8,"toc":2993},"minimark",[9,12,16,20,31,34,112,115,119,412,415,507,510,577,579,582,873,876,997,1000,1003,1113,1116,1178,1180,1477,1480,1483,1682,1685,1814,1816,1819,1902,1905,2199,2202,2205,2268,2271,2429,2432,2435,2617,2620,2701,2704,2707,2730,2733,2753,2756,2776,2779,2782,2785,2841,2844,2847,2903,2906,2909,2964,2967,2989],[10,11,5],"h1",{"id":5},[13,14,15],"p",{},"本文介绍如何使用 OpenClaw 构建企业级智能客服系统，提升客户服务效率。",[17,18,19],"h2",{"id":19},"系统架构",[21,22,28],"pre",{"className":23,"code":25,"language":26,"meta":27},[24],"language-text","┌─────────────────────────────────────────────────────────┐\n│                    OpenClaw 客服系统                      │\n│                                                         │\n│  ┌─────────┐ ┌─────────┐ ┌─────────┐ ┌─────────────┐    │\n│  │ 知识库   │ │ 意图识别 │ │ 工单系统 │ │ 数据分析    │    │\n│  └────┬────┘ └────┬────┘ └────┬────┘ └──────┬──────┘    │\n│       └───────────┼───────────┼─────────────┘           │\n│                   ▼           ▼                          │\n│           ┌───────────────────────┐                     │\n│           │    统一消息路由引擎    │                      │\n│           └───────────┬───────────┘                     │\n└───────────────────────┼─────────────────────────────────┘\n                        ▼\n    ┌───────────────────────────────────────────┐\n    │              接入渠道                       │\n    │  ┌─────┐ ┌─────┐ ┌─────┐ ┌─────┐ ┌─────┐  │\n    │  │微信 │ │飞书 │ │钉钉 │ │网页 │ │电话 │  │\n    │  └─────┘ └─────┘ └─────┘ └─────┘ └─────┘  │\n    └───────────────────────────────────────────┘\n","text","",[29,30,25],"code",{"__ignoreMap":27},[17,32,33],{"id":33},"核心功能",[35,36,37,53],"table",{},[38,39,40],"thead",{},[41,42,43,47,50],"tr",{},[44,45,46],"th",{},"功能",[44,48,49],{},"描述",[44,51,52],{},"效果",[54,55,56,68,79,90,101],"tbody",{},[41,57,58,62,65],{},[59,60,61],"td",{},"智能问答",[59,63,64],{},"基于知识库自动回答",[59,66,67],{},"解决 80% 常见问题",[41,69,70,73,76],{},[59,71,72],{},"意图识别",[59,74,75],{},"自动分类用户意图",[59,77,78],{},"准确率 95%+",[41,80,81,84,87],{},[59,82,83],{},"工单流转",[59,85,86],{},"自动创建和分配工单",[59,88,89],{},"响应时间减少 60%",[41,91,92,95,98],{},[59,93,94],{},"情感分析",[59,96,97],{},"识别用户情绪",[59,99,100],{},"及时干预负面情绪",[41,102,103,106,109],{},[59,104,105],{},"数据报表",[59,107,108],{},"服务数据分析",[59,110,111],{},"持续优化服务质量",[17,113,114],{"id":114},"知识库构建",[116,117,118],"h3",{"id":118},"知识库结构",[21,120,124],{"className":121,"code":122,"language":123,"meta":27,"style":27},"language-json shiki shiki-themes github-light github-dark","{\n  \"knowledge_base\": {\n    \"categories\": [\n      {\n        \"id\": \"product\",\n        \"name\": \"产品相关\",\n        \"questions\": 156\n      },\n      {\n        \"id\": \"order\",\n        \"name\": \"订单问题\",\n        \"questions\": 89\n      },\n      {\n        \"id\": \"payment\",\n        \"name\": \"支付问题\",\n        \"questions\": 67\n      },\n      {\n        \"id\": \"account\",\n        \"name\": \"账户问题\",\n        \"questions\": 45\n      },\n      {\n        \"id\": \"technical\",\n        \"name\": \"技术支持\",\n        \"questions\": 123\n      }\n    ],\n    \"total_questions\": 480\n  }\n}\n","json",[29,125,126,135,145,154,160,176,189,200,206,211,223,235,245,250,255,267,279,289,294,299,311,323,333,338,343,355,367,377,383,389,400,406],{"__ignoreMap":27},[127,128,131],"span",{"class":129,"line":130},"line",1,[127,132,134],{"class":133},"sVt8B","{\n",[127,136,138,142],{"class":129,"line":137},2,[127,139,141],{"class":140},"sj4cs","  \"knowledge_base\"",[127,143,144],{"class":133},": {\n",[127,146,148,151],{"class":129,"line":147},3,[127,149,150],{"class":140},"    \"categories\"",[127,152,153],{"class":133},": [\n",[127,155,157],{"class":129,"line":156},4,[127,158,159],{"class":133},"      {\n",[127,161,163,166,169,173],{"class":129,"line":162},5,[127,164,165],{"class":140},"        \"id\"",[127,167,168],{"class":133},": ",[127,170,172],{"class":171},"sZZnC","\"product\"",[127,174,175],{"class":133},",\n",[127,177,179,182,184,187],{"class":129,"line":178},6,[127,180,181],{"class":140},"        \"name\"",[127,183,168],{"class":133},[127,185,186],{"class":171},"\"产品相关\"",[127,188,175],{"class":133},[127,190,192,195,197],{"class":129,"line":191},7,[127,193,194],{"class":140},"        \"questions\"",[127,196,168],{"class":133},[127,198,199],{"class":140},"156\n",[127,201,203],{"class":129,"line":202},8,[127,204,205],{"class":133},"      },\n",[127,207,209],{"class":129,"line":208},9,[127,210,159],{"class":133},[127,212,214,216,218,221],{"class":129,"line":213},10,[127,215,165],{"class":140},[127,217,168],{"class":133},[127,219,220],{"class":171},"\"order\"",[127,222,175],{"class":133},[127,224,226,228,230,233],{"class":129,"line":225},11,[127,227,181],{"class":140},[127,229,168],{"class":133},[127,231,232],{"class":171},"\"订单问题\"",[127,234,175],{"class":133},[127,236,238,240,242],{"class":129,"line":237},12,[127,239,194],{"class":140},[127,241,168],{"class":133},[127,243,244],{"class":140},"89\n",[127,246,248],{"class":129,"line":247},13,[127,249,205],{"class":133},[127,251,253],{"class":129,"line":252},14,[127,254,159],{"class":133},[127,256,258,260,262,265],{"class":129,"line":257},15,[127,259,165],{"class":140},[127,261,168],{"class":133},[127,263,264],{"class":171},"\"payment\"",[127,266,175],{"class":133},[127,268,270,272,274,277],{"class":129,"line":269},16,[127,271,181],{"class":140},[127,273,168],{"class":133},[127,275,276],{"class":171},"\"支付问题\"",[127,278,175],{"class":133},[127,280,282,284,286],{"class":129,"line":281},17,[127,283,194],{"class":140},[127,285,168],{"class":133},[127,287,288],{"class":140},"67\n",[127,290,292],{"class":129,"line":291},18,[127,293,205],{"class":133},[127,295,297],{"class":129,"line":296},19,[127,298,159],{"class":133},[127,300,302,304,306,309],{"class":129,"line":301},20,[127,303,165],{"class":140},[127,305,168],{"class":133},[127,307,308],{"class":171},"\"account\"",[127,310,175],{"class":133},[127,312,314,316,318,321],{"class":129,"line":313},21,[127,315,181],{"class":140},[127,317,168],{"class":133},[127,319,320],{"class":171},"\"账户问题\"",[127,322,175],{"class":133},[127,324,326,328,330],{"class":129,"line":325},22,[127,327,194],{"class":140},[127,329,168],{"class":133},[127,331,332],{"class":140},"45\n",[127,334,336],{"class":129,"line":335},23,[127,337,205],{"class":133},[127,339,341],{"class":129,"line":340},24,[127,342,159],{"class":133},[127,344,346,348,350,353],{"class":129,"line":345},25,[127,347,165],{"class":140},[127,349,168],{"class":133},[127,351,352],{"class":171},"\"technical\"",[127,354,175],{"class":133},[127,356,358,360,362,365],{"class":129,"line":357},26,[127,359,181],{"class":140},[127,361,168],{"class":133},[127,363,364],{"class":171},"\"技术支持\"",[127,366,175],{"class":133},[127,368,370,372,374],{"class":129,"line":369},27,[127,371,194],{"class":140},[127,373,168],{"class":133},[127,375,376],{"class":140},"123\n",[127,378,380],{"class":129,"line":379},28,[127,381,382],{"class":133},"      }\n",[127,384,386],{"class":129,"line":385},29,[127,387,388],{"class":133},"    ],\n",[127,390,392,395,397],{"class":129,"line":391},30,[127,393,394],{"class":140},"    \"total_questions\"",[127,396,168],{"class":133},[127,398,399],{"class":140},"480\n",[127,401,403],{"class":129,"line":402},31,[127,404,405],{"class":133},"  }\n",[127,407,409],{"class":129,"line":408},32,[127,410,411],{"class":133},"}\n",[116,413,414],{"id":414},"问答对管理",[21,416,420],{"className":417,"code":418,"language":419,"meta":27,"style":27},"language-python shiki shiki-themes github-light github-dark","async def add_qa_pair(question, answer, metadata=None):\n    \"\"\"添加问答对\"\"\"\n    # 生成问题变体\n    variations = await generate_question_variations(question)\n\n    # 生成向量嵌入\n    embeddings = await generate_embeddings([question] + variations)\n\n    # 存储到知识库\n    await knowledge_db.insert({\n        \"question\": question,\n        \"variations\": variations,\n        \"answer\": answer,\n        \"embeddings\": embeddings,\n        \"metadata\": metadata or {},\n        \"created_at\": datetime.now()\n    })\n","python",[29,421,422,427,432,437,442,448,453,458,462,467,472,477,482,487,492,497,502],{"__ignoreMap":27},[127,423,424],{"class":129,"line":130},[127,425,426],{},"async def add_qa_pair(question, answer, metadata=None):\n",[127,428,429],{"class":129,"line":137},[127,430,431],{},"    \"\"\"添加问答对\"\"\"\n",[127,433,434],{"class":129,"line":147},[127,435,436],{},"    # 生成问题变体\n",[127,438,439],{"class":129,"line":156},[127,440,441],{},"    variations = await generate_question_variations(question)\n",[127,443,444],{"class":129,"line":162},[127,445,447],{"emptyLinePlaceholder":446},true,"\n",[127,449,450],{"class":129,"line":178},[127,451,452],{},"    # 生成向量嵌入\n",[127,454,455],{"class":129,"line":191},[127,456,457],{},"    embeddings = await generate_embeddings([question] + variations)\n",[127,459,460],{"class":129,"line":202},[127,461,447],{"emptyLinePlaceholder":446},[127,463,464],{"class":129,"line":208},[127,465,466],{},"    # 存储到知识库\n",[127,468,469],{"class":129,"line":213},[127,470,471],{},"    await knowledge_db.insert({\n",[127,473,474],{"class":129,"line":225},[127,475,476],{},"        \"question\": question,\n",[127,478,479],{"class":129,"line":237},[127,480,481],{},"        \"variations\": variations,\n",[127,483,484],{"class":129,"line":247},[127,485,486],{},"        \"answer\": answer,\n",[127,488,489],{"class":129,"line":252},[127,490,491],{},"        \"embeddings\": embeddings,\n",[127,493,494],{"class":129,"line":257},[127,495,496],{},"        \"metadata\": metadata or {},\n",[127,498,499],{"class":129,"line":269},[127,500,501],{},"        \"created_at\": datetime.now()\n",[127,503,504],{"class":129,"line":281},[127,505,506],{},"    })\n",[116,508,509],{"id":509},"知识库检索",[21,511,513],{"className":417,"code":512,"language":419,"meta":27,"style":27},"async def search_knowledge(query, top_k=3):\n    \"\"\"检索知识库\"\"\"\n    # 语义检索\n    query_embedding = await generate_embedding(query)\n    semantic_results = await vector_search(query_embedding, top_k=top_k * 2)\n\n    # 关键词检索\n    keyword_results = await keyword_search(query, top_k=top_k * 2)\n\n    # 混合排序\n    merged = merge_results(semantic_results, keyword_results)\n\n    return merged[:top_k]\n",[29,514,515,520,525,530,535,540,544,549,554,558,563,568,572],{"__ignoreMap":27},[127,516,517],{"class":129,"line":130},[127,518,519],{},"async def search_knowledge(query, top_k=3):\n",[127,521,522],{"class":129,"line":137},[127,523,524],{},"    \"\"\"检索知识库\"\"\"\n",[127,526,527],{"class":129,"line":147},[127,528,529],{},"    # 语义检索\n",[127,531,532],{"class":129,"line":156},[127,533,534],{},"    query_embedding = await generate_embedding(query)\n",[127,536,537],{"class":129,"line":162},[127,538,539],{},"    semantic_results = await vector_search(query_embedding, top_k=top_k * 2)\n",[127,541,542],{"class":129,"line":178},[127,543,447],{"emptyLinePlaceholder":446},[127,545,546],{"class":129,"line":191},[127,547,548],{},"    # 关键词检索\n",[127,550,551],{"class":129,"line":202},[127,552,553],{},"    keyword_results = await keyword_search(query, top_k=top_k * 2)\n",[127,555,556],{"class":129,"line":208},[127,557,447],{"emptyLinePlaceholder":446},[127,559,560],{"class":129,"line":213},[127,561,562],{},"    # 混合排序\n",[127,564,565],{"class":129,"line":225},[127,566,567],{},"    merged = merge_results(semantic_results, keyword_results)\n",[127,569,570],{"class":129,"line":237},[127,571,447],{"emptyLinePlaceholder":446},[127,573,574],{"class":129,"line":247},[127,575,576],{},"    return merged[:top_k]\n",[17,578,72],{"id":72},[116,580,581],{"id":581},"意图分类",[21,583,585],{"className":121,"code":584,"language":123,"meta":27,"style":27},"{\n  \"intents\": {\n    \"product_inquiry\": {\n      \"name\": \"产品咨询\",\n      \"examples\": [\n        \"这个产品有什么功能\",\n        \"产品价格是多少\",\n        \"有优惠活动吗\"\n      ],\n      \"response\": \"product_info\"\n    },\n    \"order_status\": {\n      \"name\": \"订单查询\",\n      \"examples\": [\n        \"我的订单到哪了\",\n        \"订单什么时候发货\",\n        \"物流信息\"\n      ],\n      \"response\": \"order_query\"\n    },\n    \"refund_request\": {\n      \"name\": \"退款申请\",\n      \"examples\": [\n        \"我要退款\",\n        \"申请退货\",\n        \"商品有问题想退\"\n      ],\n      \"response\": \"refund_process\"\n    },\n    \"complaint\": {\n      \"name\": \"投诉建议\",\n      \"examples\": [\n        \"我要投诉\",\n        \"服务太差了\",\n        \"不满意\"\n      ],\n      \"response\": \"complaint_handle\",\n      \"priority\": \"high\"\n    }\n  }\n}\n",[29,586,587,591,598,605,617,624,631,638,643,648,658,663,670,681,687,694,701,706,710,719,723,730,741,747,754,761,766,770,779,783,790,801,807,815,823,829,834,846,857,863,868],{"__ignoreMap":27},[127,588,589],{"class":129,"line":130},[127,590,134],{"class":133},[127,592,593,596],{"class":129,"line":137},[127,594,595],{"class":140},"  \"intents\"",[127,597,144],{"class":133},[127,599,600,603],{"class":129,"line":147},[127,601,602],{"class":140},"    \"product_inquiry\"",[127,604,144],{"class":133},[127,606,607,610,612,615],{"class":129,"line":156},[127,608,609],{"class":140},"      \"name\"",[127,611,168],{"class":133},[127,613,614],{"class":171},"\"产品咨询\"",[127,616,175],{"class":133},[127,618,619,622],{"class":129,"line":162},[127,620,621],{"class":140},"      \"examples\"",[127,623,153],{"class":133},[127,625,626,629],{"class":129,"line":178},[127,627,628],{"class":171},"        \"这个产品有什么功能\"",[127,630,175],{"class":133},[127,632,633,636],{"class":129,"line":191},[127,634,635],{"class":171},"        \"产品价格是多少\"",[127,637,175],{"class":133},[127,639,640],{"class":129,"line":202},[127,641,642],{"class":171},"        \"有优惠活动吗\"\n",[127,644,645],{"class":129,"line":208},[127,646,647],{"class":133},"      ],\n",[127,649,650,653,655],{"class":129,"line":213},[127,651,652],{"class":140},"      \"response\"",[127,654,168],{"class":133},[127,656,657],{"class":171},"\"product_info\"\n",[127,659,660],{"class":129,"line":225},[127,661,662],{"class":133},"    },\n",[127,664,665,668],{"class":129,"line":237},[127,666,667],{"class":140},"    \"order_status\"",[127,669,144],{"class":133},[127,671,672,674,676,679],{"class":129,"line":247},[127,673,609],{"class":140},[127,675,168],{"class":133},[127,677,678],{"class":171},"\"订单查询\"",[127,680,175],{"class":133},[127,682,683,685],{"class":129,"line":252},[127,684,621],{"class":140},[127,686,153],{"class":133},[127,688,689,692],{"class":129,"line":257},[127,690,691],{"class":171},"        \"我的订单到哪了\"",[127,693,175],{"class":133},[127,695,696,699],{"class":129,"line":269},[127,697,698],{"class":171},"        \"订单什么时候发货\"",[127,700,175],{"class":133},[127,702,703],{"class":129,"line":281},[127,704,705],{"class":171},"        \"物流信息\"\n",[127,707,708],{"class":129,"line":291},[127,709,647],{"class":133},[127,711,712,714,716],{"class":129,"line":296},[127,713,652],{"class":140},[127,715,168],{"class":133},[127,717,718],{"class":171},"\"order_query\"\n",[127,720,721],{"class":129,"line":301},[127,722,662],{"class":133},[127,724,725,728],{"class":129,"line":313},[127,726,727],{"class":140},"    \"refund_request\"",[127,729,144],{"class":133},[127,731,732,734,736,739],{"class":129,"line":325},[127,733,609],{"class":140},[127,735,168],{"class":133},[127,737,738],{"class":171},"\"退款申请\"",[127,740,175],{"class":133},[127,742,743,745],{"class":129,"line":335},[127,744,621],{"class":140},[127,746,153],{"class":133},[127,748,749,752],{"class":129,"line":340},[127,750,751],{"class":171},"        \"我要退款\"",[127,753,175],{"class":133},[127,755,756,759],{"class":129,"line":345},[127,757,758],{"class":171},"        \"申请退货\"",[127,760,175],{"class":133},[127,762,763],{"class":129,"line":357},[127,764,765],{"class":171},"        \"商品有问题想退\"\n",[127,767,768],{"class":129,"line":369},[127,769,647],{"class":133},[127,771,772,774,776],{"class":129,"line":379},[127,773,652],{"class":140},[127,775,168],{"class":133},[127,777,778],{"class":171},"\"refund_process\"\n",[127,780,781],{"class":129,"line":385},[127,782,662],{"class":133},[127,784,785,788],{"class":129,"line":391},[127,786,787],{"class":140},"    \"complaint\"",[127,789,144],{"class":133},[127,791,792,794,796,799],{"class":129,"line":402},[127,793,609],{"class":140},[127,795,168],{"class":133},[127,797,798],{"class":171},"\"投诉建议\"",[127,800,175],{"class":133},[127,802,803,805],{"class":129,"line":408},[127,804,621],{"class":140},[127,806,153],{"class":133},[127,808,810,813],{"class":129,"line":809},33,[127,811,812],{"class":171},"        \"我要投诉\"",[127,814,175],{"class":133},[127,816,818,821],{"class":129,"line":817},34,[127,819,820],{"class":171},"        \"服务太差了\"",[127,822,175],{"class":133},[127,824,826],{"class":129,"line":825},35,[127,827,828],{"class":171},"        \"不满意\"\n",[127,830,832],{"class":129,"line":831},36,[127,833,647],{"class":133},[127,835,837,839,841,844],{"class":129,"line":836},37,[127,838,652],{"class":140},[127,840,168],{"class":133},[127,842,843],{"class":171},"\"complaint_handle\"",[127,845,175],{"class":133},[127,847,849,852,854],{"class":129,"line":848},38,[127,850,851],{"class":140},"      \"priority\"",[127,853,168],{"class":133},[127,855,856],{"class":171},"\"high\"\n",[127,858,860],{"class":129,"line":859},39,[127,861,862],{"class":133},"    }\n",[127,864,866],{"class":129,"line":865},40,[127,867,405],{"class":133},[127,869,871],{"class":129,"line":870},41,[127,872,411],{"class":133},[116,874,875],{"id":875},"意图识别服务",[21,877,879],{"className":417,"code":878,"language":419,"meta":27,"style":27},"async def detect_intent(message):\n    \"\"\"识别用户意图\"\"\"\n    prompt = f\"\"\"\n    分析以下用户消息的意图：\n\n    消息：{message}\n\n    可能的意图：\n    - product_inquiry: 产品咨询\n    - order_status: 订单查询\n    - refund_request: 退款申请\n    - complaint: 投诉建议\n    - general: 一般咨询\n\n    返回 JSON 格式：\n    {{\n        \"intent\": \"意图类型\",\n        \"confidence\": 0.95,\n        \"entities\": {{\"key\": \"value\"}}\n    }}\n    \"\"\"\n\n    result = await generate_response(prompt)\n    return parse_json(result)\n",[29,880,881,886,891,896,901,905,910,914,919,924,929,934,939,944,948,953,958,963,968,973,978,983,987,992],{"__ignoreMap":27},[127,882,883],{"class":129,"line":130},[127,884,885],{},"async def detect_intent(message):\n",[127,887,888],{"class":129,"line":137},[127,889,890],{},"    \"\"\"识别用户意图\"\"\"\n",[127,892,893],{"class":129,"line":147},[127,894,895],{},"    prompt = f\"\"\"\n",[127,897,898],{"class":129,"line":156},[127,899,900],{},"    分析以下用户消息的意图：\n",[127,902,903],{"class":129,"line":162},[127,904,447],{"emptyLinePlaceholder":446},[127,906,907],{"class":129,"line":178},[127,908,909],{},"    消息：{message}\n",[127,911,912],{"class":129,"line":191},[127,913,447],{"emptyLinePlaceholder":446},[127,915,916],{"class":129,"line":202},[127,917,918],{},"    可能的意图：\n",[127,920,921],{"class":129,"line":208},[127,922,923],{},"    - product_inquiry: 产品咨询\n",[127,925,926],{"class":129,"line":213},[127,927,928],{},"    - order_status: 订单查询\n",[127,930,931],{"class":129,"line":225},[127,932,933],{},"    - refund_request: 退款申请\n",[127,935,936],{"class":129,"line":237},[127,937,938],{},"    - complaint: 投诉建议\n",[127,940,941],{"class":129,"line":247},[127,942,943],{},"    - general: 一般咨询\n",[127,945,946],{"class":129,"line":252},[127,947,447],{"emptyLinePlaceholder":446},[127,949,950],{"class":129,"line":257},[127,951,952],{},"    返回 JSON 格式：\n",[127,954,955],{"class":129,"line":269},[127,956,957],{},"    {{\n",[127,959,960],{"class":129,"line":281},[127,961,962],{},"        \"intent\": \"意图类型\",\n",[127,964,965],{"class":129,"line":291},[127,966,967],{},"        \"confidence\": 0.95,\n",[127,969,970],{"class":129,"line":296},[127,971,972],{},"        \"entities\": {{\"key\": \"value\"}}\n",[127,974,975],{"class":129,"line":301},[127,976,977],{},"    }}\n",[127,979,980],{"class":129,"line":313},[127,981,982],{},"    \"\"\"\n",[127,984,985],{"class":129,"line":325},[127,986,447],{"emptyLinePlaceholder":446},[127,988,989],{"class":129,"line":335},[127,990,991],{},"    result = await generate_response(prompt)\n",[127,993,994],{"class":129,"line":340},[127,995,996],{},"    return parse_json(result)\n",[17,998,999],{"id":999},"工单系统",[116,1001,1002],{"id":1002},"工单创建",[21,1004,1006],{"className":417,"code":1005,"language":419,"meta":27,"style":27},"async def create_ticket(user_id, issue, priority=\"normal\"):\n    \"\"\"创建工单\"\"\"\n    ticket = {\n        \"id\": generate_ticket_id(),\n        \"user_id\": user_id,\n        \"issue\": issue,\n        \"priority\": priority,\n        \"status\": \"open\",\n        \"created_at\": datetime.now(),\n        \"updates\": []\n    }\n\n    # 自动分配\n    ticket[\"assignee\"] = await auto_assign(ticket)\n\n    # 保存工单\n    await ticket_db.insert(ticket)\n\n    # 通知相关人员\n    await notify_assignee(ticket)\n\n    return ticket\n",[29,1007,1008,1013,1018,1023,1028,1033,1038,1043,1048,1053,1058,1062,1066,1071,1076,1080,1085,1090,1094,1099,1104,1108],{"__ignoreMap":27},[127,1009,1010],{"class":129,"line":130},[127,1011,1012],{},"async def create_ticket(user_id, issue, priority=\"normal\"):\n",[127,1014,1015],{"class":129,"line":137},[127,1016,1017],{},"    \"\"\"创建工单\"\"\"\n",[127,1019,1020],{"class":129,"line":147},[127,1021,1022],{},"    ticket = {\n",[127,1024,1025],{"class":129,"line":156},[127,1026,1027],{},"        \"id\": generate_ticket_id(),\n",[127,1029,1030],{"class":129,"line":162},[127,1031,1032],{},"        \"user_id\": user_id,\n",[127,1034,1035],{"class":129,"line":178},[127,1036,1037],{},"        \"issue\": issue,\n",[127,1039,1040],{"class":129,"line":191},[127,1041,1042],{},"        \"priority\": priority,\n",[127,1044,1045],{"class":129,"line":202},[127,1046,1047],{},"        \"status\": \"open\",\n",[127,1049,1050],{"class":129,"line":208},[127,1051,1052],{},"        \"created_at\": datetime.now(),\n",[127,1054,1055],{"class":129,"line":213},[127,1056,1057],{},"        \"updates\": []\n",[127,1059,1060],{"class":129,"line":225},[127,1061,862],{},[127,1063,1064],{"class":129,"line":237},[127,1065,447],{"emptyLinePlaceholder":446},[127,1067,1068],{"class":129,"line":247},[127,1069,1070],{},"    # 自动分配\n",[127,1072,1073],{"class":129,"line":252},[127,1074,1075],{},"    ticket[\"assignee\"] = await auto_assign(ticket)\n",[127,1077,1078],{"class":129,"line":257},[127,1079,447],{"emptyLinePlaceholder":446},[127,1081,1082],{"class":129,"line":269},[127,1083,1084],{},"    # 保存工单\n",[127,1086,1087],{"class":129,"line":281},[127,1088,1089],{},"    await ticket_db.insert(ticket)\n",[127,1091,1092],{"class":129,"line":291},[127,1093,447],{"emptyLinePlaceholder":446},[127,1095,1096],{"class":129,"line":296},[127,1097,1098],{},"    # 通知相关人员\n",[127,1100,1101],{"class":129,"line":301},[127,1102,1103],{},"    await notify_assignee(ticket)\n",[127,1105,1106],{"class":129,"line":313},[127,1107,447],{"emptyLinePlaceholder":446},[127,1109,1110],{"class":129,"line":325},[127,1111,1112],{},"    return ticket\n",[116,1114,1115],{"id":1115},"自动分配",[21,1117,1119],{"className":417,"code":1118,"language":419,"meta":27,"style":27},"async def auto_assign(ticket):\n    \"\"\"自动分配工单\"\"\"\n    # 获取客服负载\n    agents = await get_agent_workload()\n\n    # 根据技能匹配\n    matched_agents = filter_by_skill(agents, ticket.issue)\n\n    # 选择负载最低的\n    selected = min(matched_agents, key=lambda x: x.workload)\n\n    return selected.id\n",[29,1120,1121,1126,1131,1136,1141,1145,1150,1155,1159,1164,1169,1173],{"__ignoreMap":27},[127,1122,1123],{"class":129,"line":130},[127,1124,1125],{},"async def auto_assign(ticket):\n",[127,1127,1128],{"class":129,"line":137},[127,1129,1130],{},"    \"\"\"自动分配工单\"\"\"\n",[127,1132,1133],{"class":129,"line":147},[127,1134,1135],{},"    # 获取客服负载\n",[127,1137,1138],{"class":129,"line":156},[127,1139,1140],{},"    agents = await get_agent_workload()\n",[127,1142,1143],{"class":129,"line":162},[127,1144,447],{"emptyLinePlaceholder":446},[127,1146,1147],{"class":129,"line":178},[127,1148,1149],{},"    # 根据技能匹配\n",[127,1151,1152],{"class":129,"line":191},[127,1153,1154],{},"    matched_agents = filter_by_skill(agents, ticket.issue)\n",[127,1156,1157],{"class":129,"line":202},[127,1158,447],{"emptyLinePlaceholder":446},[127,1160,1161],{"class":129,"line":208},[127,1162,1163],{},"    # 选择负载最低的\n",[127,1165,1166],{"class":129,"line":213},[127,1167,1168],{},"    selected = min(matched_agents, key=lambda x: x.workload)\n",[127,1170,1171],{"class":129,"line":225},[127,1172,447],{"emptyLinePlaceholder":446},[127,1174,1175],{"class":129,"line":237},[127,1176,1177],{},"    return selected.id\n",[116,1179,83],{"id":83},[21,1181,1183],{"className":121,"code":1182,"language":123,"meta":27,"style":27},"{\n  \"workflow\": {\n    \"id\": \"ticket-flow\",\n    \"name\": \"工单处理流程\",\n    \"states\": {\n      \"open\": {\n        \"next\": [\"in_progress\", \"closed\"],\n        \"actions\": [\"assign\", \"auto_reply\"]\n      },\n      \"in_progress\": {\n        \"next\": [\"pending\", \"resolved\", \"escalated\"],\n        \"actions\": [\"reply\", \"transfer\"]\n      },\n      \"pending\": {\n        \"next\": [\"in_progress\", \"closed\"],\n        \"actions\": [\"follow_up\"]\n      },\n      \"resolved\": {\n        \"next\": [\"closed\", \"reopened\"],\n        \"actions\": [\"survey\"]\n      },\n      \"escalated\": {\n        \"next\": [\"in_progress\", \"resolved\"],\n        \"actions\": [\"notify_manager\"]\n      },\n      \"closed\": {\n        \"next\": [\"reopened\"],\n        \"actions\": [\"archive\"]\n      }\n    }\n  }\n}\n",[29,1184,1185,1189,1196,1208,1220,1227,1234,1254,1272,1276,1283,1304,1320,1324,1331,1345,1356,1360,1367,1382,1393,1397,1404,1418,1429,1433,1440,1450,1461,1465,1469,1473],{"__ignoreMap":27},[127,1186,1187],{"class":129,"line":130},[127,1188,134],{"class":133},[127,1190,1191,1194],{"class":129,"line":137},[127,1192,1193],{"class":140},"  \"workflow\"",[127,1195,144],{"class":133},[127,1197,1198,1201,1203,1206],{"class":129,"line":147},[127,1199,1200],{"class":140},"    \"id\"",[127,1202,168],{"class":133},[127,1204,1205],{"class":171},"\"ticket-flow\"",[127,1207,175],{"class":133},[127,1209,1210,1213,1215,1218],{"class":129,"line":156},[127,1211,1212],{"class":140},"    \"name\"",[127,1214,168],{"class":133},[127,1216,1217],{"class":171},"\"工单处理流程\"",[127,1219,175],{"class":133},[127,1221,1222,1225],{"class":129,"line":162},[127,1223,1224],{"class":140},"    \"states\"",[127,1226,144],{"class":133},[127,1228,1229,1232],{"class":129,"line":178},[127,1230,1231],{"class":140},"      \"open\"",[127,1233,144],{"class":133},[127,1235,1236,1239,1242,1245,1248,1251],{"class":129,"line":191},[127,1237,1238],{"class":140},"        \"next\"",[127,1240,1241],{"class":133},": [",[127,1243,1244],{"class":171},"\"in_progress\"",[127,1246,1247],{"class":133},", ",[127,1249,1250],{"class":171},"\"closed\"",[127,1252,1253],{"class":133},"],\n",[127,1255,1256,1259,1261,1264,1266,1269],{"class":129,"line":202},[127,1257,1258],{"class":140},"        \"actions\"",[127,1260,1241],{"class":133},[127,1262,1263],{"class":171},"\"assign\"",[127,1265,1247],{"class":133},[127,1267,1268],{"class":171},"\"auto_reply\"",[127,1270,1271],{"class":133},"]\n",[127,1273,1274],{"class":129,"line":208},[127,1275,205],{"class":133},[127,1277,1278,1281],{"class":129,"line":213},[127,1279,1280],{"class":140},"      \"in_progress\"",[127,1282,144],{"class":133},[127,1284,1285,1287,1289,1292,1294,1297,1299,1302],{"class":129,"line":225},[127,1286,1238],{"class":140},[127,1288,1241],{"class":133},[127,1290,1291],{"class":171},"\"pending\"",[127,1293,1247],{"class":133},[127,1295,1296],{"class":171},"\"resolved\"",[127,1298,1247],{"class":133},[127,1300,1301],{"class":171},"\"escalated\"",[127,1303,1253],{"class":133},[127,1305,1306,1308,1310,1313,1315,1318],{"class":129,"line":237},[127,1307,1258],{"class":140},[127,1309,1241],{"class":133},[127,1311,1312],{"class":171},"\"reply\"",[127,1314,1247],{"class":133},[127,1316,1317],{"class":171},"\"transfer\"",[127,1319,1271],{"class":133},[127,1321,1322],{"class":129,"line":247},[127,1323,205],{"class":133},[127,1325,1326,1329],{"class":129,"line":252},[127,1327,1328],{"class":140},"      \"pending\"",[127,1330,144],{"class":133},[127,1332,1333,1335,1337,1339,1341,1343],{"class":129,"line":257},[127,1334,1238],{"class":140},[127,1336,1241],{"class":133},[127,1338,1244],{"class":171},[127,1340,1247],{"class":133},[127,1342,1250],{"class":171},[127,1344,1253],{"class":133},[127,1346,1347,1349,1351,1354],{"class":129,"line":269},[127,1348,1258],{"class":140},[127,1350,1241],{"class":133},[127,1352,1353],{"class":171},"\"follow_up\"",[127,1355,1271],{"class":133},[127,1357,1358],{"class":129,"line":281},[127,1359,205],{"class":133},[127,1361,1362,1365],{"class":129,"line":291},[127,1363,1364],{"class":140},"      \"resolved\"",[127,1366,144],{"class":133},[127,1368,1369,1371,1373,1375,1377,1380],{"class":129,"line":296},[127,1370,1238],{"class":140},[127,1372,1241],{"class":133},[127,1374,1250],{"class":171},[127,1376,1247],{"class":133},[127,1378,1379],{"class":171},"\"reopened\"",[127,1381,1253],{"class":133},[127,1383,1384,1386,1388,1391],{"class":129,"line":301},[127,1385,1258],{"class":140},[127,1387,1241],{"class":133},[127,1389,1390],{"class":171},"\"survey\"",[127,1392,1271],{"class":133},[127,1394,1395],{"class":129,"line":313},[127,1396,205],{"class":133},[127,1398,1399,1402],{"class":129,"line":325},[127,1400,1401],{"class":140},"      \"escalated\"",[127,1403,144],{"class":133},[127,1405,1406,1408,1410,1412,1414,1416],{"class":129,"line":335},[127,1407,1238],{"class":140},[127,1409,1241],{"class":133},[127,1411,1244],{"class":171},[127,1413,1247],{"class":133},[127,1415,1296],{"class":171},[127,1417,1253],{"class":133},[127,1419,1420,1422,1424,1427],{"class":129,"line":340},[127,1421,1258],{"class":140},[127,1423,1241],{"class":133},[127,1425,1426],{"class":171},"\"notify_manager\"",[127,1428,1271],{"class":133},[127,1430,1431],{"class":129,"line":345},[127,1432,205],{"class":133},[127,1434,1435,1438],{"class":129,"line":357},[127,1436,1437],{"class":140},"      \"closed\"",[127,1439,144],{"class":133},[127,1441,1442,1444,1446,1448],{"class":129,"line":369},[127,1443,1238],{"class":140},[127,1445,1241],{"class":133},[127,1447,1379],{"class":171},[127,1449,1253],{"class":133},[127,1451,1452,1454,1456,1459],{"class":129,"line":379},[127,1453,1258],{"class":140},[127,1455,1241],{"class":133},[127,1457,1458],{"class":171},"\"archive\"",[127,1460,1271],{"class":133},[127,1462,1463],{"class":129,"line":385},[127,1464,382],{"class":133},[127,1466,1467],{"class":129,"line":391},[127,1468,862],{"class":133},[127,1470,1471],{"class":129,"line":402},[127,1472,405],{"class":133},[127,1474,1475],{"class":129,"line":408},[127,1476,411],{"class":133},[17,1478,1479],{"id":1479},"多渠道接入",[116,1481,1482],{"id":1482},"渠道配置",[21,1484,1486],{"className":121,"code":1485,"language":123,"meta":27,"style":27},"{\n  \"channels\": {\n    \"wechat\": {\n      \"enabled\": true,\n      \"type\": \"official_account\",\n      \"app_id\": \"${WECHAT_APP_ID}\",\n      \"app_secret\": \"${WECHAT_APP_SECRET}\",\n      \"welcome_message\": \"您好，欢迎咨询！请问有什么可以帮您？\"\n    },\n    \"feishu\": {\n      \"enabled\": true,\n      \"type\": \"bot\",\n      \"app_id\": \"${FEISHU_APP_ID}\",\n      \"app_secret\": \"${FEISHU_APP_SECRET}\"\n    },\n    \"webchat\": {\n      \"enabled\": true,\n      \"type\": \"widget\",\n      \"theme\": \"light\",\n      \"position\": \"bottom-right\"\n    }\n  }\n}\n",[29,1487,1488,1492,1499,1506,1518,1530,1542,1554,1564,1568,1575,1585,1596,1607,1616,1620,1627,1637,1648,1660,1670,1674,1678],{"__ignoreMap":27},[127,1489,1490],{"class":129,"line":130},[127,1491,134],{"class":133},[127,1493,1494,1497],{"class":129,"line":137},[127,1495,1496],{"class":140},"  \"channels\"",[127,1498,144],{"class":133},[127,1500,1501,1504],{"class":129,"line":147},[127,1502,1503],{"class":140},"    \"wechat\"",[127,1505,144],{"class":133},[127,1507,1508,1511,1513,1516],{"class":129,"line":156},[127,1509,1510],{"class":140},"      \"enabled\"",[127,1512,168],{"class":133},[127,1514,1515],{"class":140},"true",[127,1517,175],{"class":133},[127,1519,1520,1523,1525,1528],{"class":129,"line":162},[127,1521,1522],{"class":140},"      \"type\"",[127,1524,168],{"class":133},[127,1526,1527],{"class":171},"\"official_account\"",[127,1529,175],{"class":133},[127,1531,1532,1535,1537,1540],{"class":129,"line":178},[127,1533,1534],{"class":140},"      \"app_id\"",[127,1536,168],{"class":133},[127,1538,1539],{"class":171},"\"${WECHAT_APP_ID}\"",[127,1541,175],{"class":133},[127,1543,1544,1547,1549,1552],{"class":129,"line":191},[127,1545,1546],{"class":140},"      \"app_secret\"",[127,1548,168],{"class":133},[127,1550,1551],{"class":171},"\"${WECHAT_APP_SECRET}\"",[127,1553,175],{"class":133},[127,1555,1556,1559,1561],{"class":129,"line":202},[127,1557,1558],{"class":140},"      \"welcome_message\"",[127,1560,168],{"class":133},[127,1562,1563],{"class":171},"\"您好，欢迎咨询！请问有什么可以帮您？\"\n",[127,1565,1566],{"class":129,"line":208},[127,1567,662],{"class":133},[127,1569,1570,1573],{"class":129,"line":213},[127,1571,1572],{"class":140},"    \"feishu\"",[127,1574,144],{"class":133},[127,1576,1577,1579,1581,1583],{"class":129,"line":225},[127,1578,1510],{"class":140},[127,1580,168],{"class":133},[127,1582,1515],{"class":140},[127,1584,175],{"class":133},[127,1586,1587,1589,1591,1594],{"class":129,"line":237},[127,1588,1522],{"class":140},[127,1590,168],{"class":133},[127,1592,1593],{"class":171},"\"bot\"",[127,1595,175],{"class":133},[127,1597,1598,1600,1602,1605],{"class":129,"line":247},[127,1599,1534],{"class":140},[127,1601,168],{"class":133},[127,1603,1604],{"class":171},"\"${FEISHU_APP_ID}\"",[127,1606,175],{"class":133},[127,1608,1609,1611,1613],{"class":129,"line":252},[127,1610,1546],{"class":140},[127,1612,168],{"class":133},[127,1614,1615],{"class":171},"\"${FEISHU_APP_SECRET}\"\n",[127,1617,1618],{"class":129,"line":257},[127,1619,662],{"class":133},[127,1621,1622,1625],{"class":129,"line":269},[127,1623,1624],{"class":140},"    \"webchat\"",[127,1626,144],{"class":133},[127,1628,1629,1631,1633,1635],{"class":129,"line":281},[127,1630,1510],{"class":140},[127,1632,168],{"class":133},[127,1634,1515],{"class":140},[127,1636,175],{"class":133},[127,1638,1639,1641,1643,1646],{"class":129,"line":291},[127,1640,1522],{"class":140},[127,1642,168],{"class":133},[127,1644,1645],{"class":171},"\"widget\"",[127,1647,175],{"class":133},[127,1649,1650,1653,1655,1658],{"class":129,"line":296},[127,1651,1652],{"class":140},"      \"theme\"",[127,1654,168],{"class":133},[127,1656,1657],{"class":171},"\"light\"",[127,1659,175],{"class":133},[127,1661,1662,1665,1667],{"class":129,"line":301},[127,1663,1664],{"class":140},"      \"position\"",[127,1666,168],{"class":133},[127,1668,1669],{"class":171},"\"bottom-right\"\n",[127,1671,1672],{"class":129,"line":313},[127,1673,862],{"class":133},[127,1675,1676],{"class":129,"line":325},[127,1677,405],{"class":133},[127,1679,1680],{"class":129,"line":335},[127,1681,411],{"class":133},[116,1683,1684],{"id":1684},"统一消息处理",[21,1686,1688],{"className":417,"code":1687,"language":419,"meta":27,"style":27},"async def handle_message(channel, user_id, message):\n    \"\"\"统一消息处理\"\"\"\n    # 1. 获取用户上下文\n    context = await get_user_context(user_id)\n\n    # 2. 意图识别\n    intent = await detect_intent(message)\n\n    # 3. 检索知识库\n    knowledge = await search_knowledge(message)\n\n    # 4. 生成回复\n    if intent.confidence > 0.8:\n        response = await generate_response_from_intent(intent, knowledge)\n    else:\n        response = await generate_general_response(message, knowledge)\n\n    # 5. 情感检测\n    sentiment = await analyze_sentiment(message)\n    if sentiment.negative:\n        await alert_supervisor(user_id, message, sentiment)\n\n    # 6. 记录对话\n    await save_conversation(user_id, message, response)\n\n    return response\n",[29,1689,1690,1695,1700,1705,1710,1714,1719,1724,1728,1733,1738,1742,1747,1752,1757,1762,1767,1771,1776,1781,1786,1791,1795,1800,1805,1809],{"__ignoreMap":27},[127,1691,1692],{"class":129,"line":130},[127,1693,1694],{},"async def handle_message(channel, user_id, message):\n",[127,1696,1697],{"class":129,"line":137},[127,1698,1699],{},"    \"\"\"统一消息处理\"\"\"\n",[127,1701,1702],{"class":129,"line":147},[127,1703,1704],{},"    # 1. 获取用户上下文\n",[127,1706,1707],{"class":129,"line":156},[127,1708,1709],{},"    context = await get_user_context(user_id)\n",[127,1711,1712],{"class":129,"line":162},[127,1713,447],{"emptyLinePlaceholder":446},[127,1715,1716],{"class":129,"line":178},[127,1717,1718],{},"    # 2. 意图识别\n",[127,1720,1721],{"class":129,"line":191},[127,1722,1723],{},"    intent = await detect_intent(message)\n",[127,1725,1726],{"class":129,"line":202},[127,1727,447],{"emptyLinePlaceholder":446},[127,1729,1730],{"class":129,"line":208},[127,1731,1732],{},"    # 3. 检索知识库\n",[127,1734,1735],{"class":129,"line":213},[127,1736,1737],{},"    knowledge = await search_knowledge(message)\n",[127,1739,1740],{"class":129,"line":225},[127,1741,447],{"emptyLinePlaceholder":446},[127,1743,1744],{"class":129,"line":237},[127,1745,1746],{},"    # 4. 生成回复\n",[127,1748,1749],{"class":129,"line":247},[127,1750,1751],{},"    if intent.confidence > 0.8:\n",[127,1753,1754],{"class":129,"line":252},[127,1755,1756],{},"        response = await generate_response_from_intent(intent, knowledge)\n",[127,1758,1759],{"class":129,"line":257},[127,1760,1761],{},"    else:\n",[127,1763,1764],{"class":129,"line":269},[127,1765,1766],{},"        response = await generate_general_response(message, knowledge)\n",[127,1768,1769],{"class":129,"line":281},[127,1770,447],{"emptyLinePlaceholder":446},[127,1772,1773],{"class":129,"line":291},[127,1774,1775],{},"    # 5. 情感检测\n",[127,1777,1778],{"class":129,"line":296},[127,1779,1780],{},"    sentiment = await analyze_sentiment(message)\n",[127,1782,1783],{"class":129,"line":301},[127,1784,1785],{},"    if sentiment.negative:\n",[127,1787,1788],{"class":129,"line":313},[127,1789,1790],{},"        await alert_supervisor(user_id, message, sentiment)\n",[127,1792,1793],{"class":129,"line":325},[127,1794,447],{"emptyLinePlaceholder":446},[127,1796,1797],{"class":129,"line":335},[127,1798,1799],{},"    # 6. 记录对话\n",[127,1801,1802],{"class":129,"line":340},[127,1803,1804],{},"    await save_conversation(user_id, message, response)\n",[127,1806,1807],{"class":129,"line":345},[127,1808,447],{"emptyLinePlaceholder":446},[127,1810,1811],{"class":129,"line":357},[127,1812,1813],{},"    return response\n",[17,1815,94],{"id":94},[116,1817,1818],{"id":1818},"情感检测",[21,1820,1822],{"className":417,"code":1821,"language":419,"meta":27,"style":27},"async def analyze_sentiment(message):\n    \"\"\"情感分析\"\"\"\n    prompt = f\"\"\"\n    分析以下文本的情感：\n\n    文本：{message}\n\n    返回 JSON：\n    {{\n        \"sentiment\": \"positive/negative/neutral\",\n        \"score\": 0.8,\n        \"emotions\": [\"frustrated\", \"angry\"],\n        \"urgency\": \"high/medium/low\"\n    }}\n    \"\"\"\n\n    return await generate_response(prompt)\n",[29,1823,1824,1829,1834,1838,1843,1847,1852,1856,1861,1865,1870,1875,1880,1885,1889,1893,1897],{"__ignoreMap":27},[127,1825,1826],{"class":129,"line":130},[127,1827,1828],{},"async def analyze_sentiment(message):\n",[127,1830,1831],{"class":129,"line":137},[127,1832,1833],{},"    \"\"\"情感分析\"\"\"\n",[127,1835,1836],{"class":129,"line":147},[127,1837,895],{},[127,1839,1840],{"class":129,"line":156},[127,1841,1842],{},"    分析以下文本的情感：\n",[127,1844,1845],{"class":129,"line":162},[127,1846,447],{"emptyLinePlaceholder":446},[127,1848,1849],{"class":129,"line":178},[127,1850,1851],{},"    文本：{message}\n",[127,1853,1854],{"class":129,"line":191},[127,1855,447],{"emptyLinePlaceholder":446},[127,1857,1858],{"class":129,"line":202},[127,1859,1860],{},"    返回 JSON：\n",[127,1862,1863],{"class":129,"line":208},[127,1864,957],{},[127,1866,1867],{"class":129,"line":213},[127,1868,1869],{},"        \"sentiment\": \"positive/negative/neutral\",\n",[127,1871,1872],{"class":129,"line":225},[127,1873,1874],{},"        \"score\": 0.8,\n",[127,1876,1877],{"class":129,"line":237},[127,1878,1879],{},"        \"emotions\": [\"frustrated\", \"angry\"],\n",[127,1881,1882],{"class":129,"line":247},[127,1883,1884],{},"        \"urgency\": \"high/medium/low\"\n",[127,1886,1887],{"class":129,"line":252},[127,1888,977],{},[127,1890,1891],{"class":129,"line":257},[127,1892,982],{},[127,1894,1895],{"class":129,"line":269},[127,1896,447],{"emptyLinePlaceholder":446},[127,1898,1899],{"class":129,"line":281},[127,1900,1901],{},"    return await generate_response(prompt)\n",[116,1903,1904],{"id":1904},"负面情绪处理",[21,1906,1908],{"className":121,"code":1907,"language":123,"meta":27,"style":27},"{\n  \"workflow\": {\n    \"id\": \"negative-sentiment-handle\",\n    \"name\": \"负面情绪处理\",\n    \"trigger\": {\n      \"type\": \"event\",\n      \"event\": \"sentiment.negative\"\n    },\n    \"steps\": [\n      {\n        \"id\": \"check-history\",\n        \"type\": \"action\",\n        \"action\": \"getUserHistory\",\n        \"params\": {\n          \"user_id\": \"{{event.user_id}}\"\n        }\n      },\n      {\n        \"id\": \"decide\",\n        \"type\": \"condition\",\n        \"condition\": \"{{check-history.complaint_count}} > 2\",\n        \"true\": {\n          \"action\": \"escalateToManager\",\n          \"params\": {\n            \"user_id\": \"{{event.user_id}}\",\n            \"message\": \"{{event.message}}\"\n          }\n        },\n        \"false\": {\n          \"action\": \"sendApology\",\n          \"params\": {\n            \"user_id\": \"{{event.user_id}}\"\n          }\n        }\n      }\n    ]\n  }\n}\n",[29,1909,1910,1914,1920,1931,1942,1949,1960,1970,1974,1981,1985,1996,2008,2020,2027,2037,2042,2046,2050,2061,2072,2084,2091,2103,2110,2122,2132,2137,2142,2149,2160,2166,2174,2178,2182,2186,2191,2195],{"__ignoreMap":27},[127,1911,1912],{"class":129,"line":130},[127,1913,134],{"class":133},[127,1915,1916,1918],{"class":129,"line":137},[127,1917,1193],{"class":140},[127,1919,144],{"class":133},[127,1921,1922,1924,1926,1929],{"class":129,"line":147},[127,1923,1200],{"class":140},[127,1925,168],{"class":133},[127,1927,1928],{"class":171},"\"negative-sentiment-handle\"",[127,1930,175],{"class":133},[127,1932,1933,1935,1937,1940],{"class":129,"line":156},[127,1934,1212],{"class":140},[127,1936,168],{"class":133},[127,1938,1939],{"class":171},"\"负面情绪处理\"",[127,1941,175],{"class":133},[127,1943,1944,1947],{"class":129,"line":162},[127,1945,1946],{"class":140},"    \"trigger\"",[127,1948,144],{"class":133},[127,1950,1951,1953,1955,1958],{"class":129,"line":178},[127,1952,1522],{"class":140},[127,1954,168],{"class":133},[127,1956,1957],{"class":171},"\"event\"",[127,1959,175],{"class":133},[127,1961,1962,1965,1967],{"class":129,"line":191},[127,1963,1964],{"class":140},"      \"event\"",[127,1966,168],{"class":133},[127,1968,1969],{"class":171},"\"sentiment.negative\"\n",[127,1971,1972],{"class":129,"line":202},[127,1973,662],{"class":133},[127,1975,1976,1979],{"class":129,"line":208},[127,1977,1978],{"class":140},"    \"steps\"",[127,1980,153],{"class":133},[127,1982,1983],{"class":129,"line":213},[127,1984,159],{"class":133},[127,1986,1987,1989,1991,1994],{"class":129,"line":225},[127,1988,165],{"class":140},[127,1990,168],{"class":133},[127,1992,1993],{"class":171},"\"check-history\"",[127,1995,175],{"class":133},[127,1997,1998,2001,2003,2006],{"class":129,"line":237},[127,1999,2000],{"class":140},"        \"type\"",[127,2002,168],{"class":133},[127,2004,2005],{"class":171},"\"action\"",[127,2007,175],{"class":133},[127,2009,2010,2013,2015,2018],{"class":129,"line":247},[127,2011,2012],{"class":140},"        \"action\"",[127,2014,168],{"class":133},[127,2016,2017],{"class":171},"\"getUserHistory\"",[127,2019,175],{"class":133},[127,2021,2022,2025],{"class":129,"line":252},[127,2023,2024],{"class":140},"        \"params\"",[127,2026,144],{"class":133},[127,2028,2029,2032,2034],{"class":129,"line":257},[127,2030,2031],{"class":140},"          \"user_id\"",[127,2033,168],{"class":133},[127,2035,2036],{"class":171},"\"{{event.user_id}}\"\n",[127,2038,2039],{"class":129,"line":269},[127,2040,2041],{"class":133},"        }\n",[127,2043,2044],{"class":129,"line":281},[127,2045,205],{"class":133},[127,2047,2048],{"class":129,"line":291},[127,2049,159],{"class":133},[127,2051,2052,2054,2056,2059],{"class":129,"line":296},[127,2053,165],{"class":140},[127,2055,168],{"class":133},[127,2057,2058],{"class":171},"\"decide\"",[127,2060,175],{"class":133},[127,2062,2063,2065,2067,2070],{"class":129,"line":301},[127,2064,2000],{"class":140},[127,2066,168],{"class":133},[127,2068,2069],{"class":171},"\"condition\"",[127,2071,175],{"class":133},[127,2073,2074,2077,2079,2082],{"class":129,"line":313},[127,2075,2076],{"class":140},"        \"condition\"",[127,2078,168],{"class":133},[127,2080,2081],{"class":171},"\"{{check-history.complaint_count}} > 2\"",[127,2083,175],{"class":133},[127,2085,2086,2089],{"class":129,"line":325},[127,2087,2088],{"class":140},"        \"true\"",[127,2090,144],{"class":133},[127,2092,2093,2096,2098,2101],{"class":129,"line":335},[127,2094,2095],{"class":140},"          \"action\"",[127,2097,168],{"class":133},[127,2099,2100],{"class":171},"\"escalateToManager\"",[127,2102,175],{"class":133},[127,2104,2105,2108],{"class":129,"line":340},[127,2106,2107],{"class":140},"          \"params\"",[127,2109,144],{"class":133},[127,2111,2112,2115,2117,2120],{"class":129,"line":345},[127,2113,2114],{"class":140},"            \"user_id\"",[127,2116,168],{"class":133},[127,2118,2119],{"class":171},"\"{{event.user_id}}\"",[127,2121,175],{"class":133},[127,2123,2124,2127,2129],{"class":129,"line":357},[127,2125,2126],{"class":140},"            \"message\"",[127,2128,168],{"class":133},[127,2130,2131],{"class":171},"\"{{event.message}}\"\n",[127,2133,2134],{"class":129,"line":369},[127,2135,2136],{"class":133},"          }\n",[127,2138,2139],{"class":129,"line":379},[127,2140,2141],{"class":133},"        },\n",[127,2143,2144,2147],{"class":129,"line":385},[127,2145,2146],{"class":140},"        \"false\"",[127,2148,144],{"class":133},[127,2150,2151,2153,2155,2158],{"class":129,"line":391},[127,2152,2095],{"class":140},[127,2154,168],{"class":133},[127,2156,2157],{"class":171},"\"sendApology\"",[127,2159,175],{"class":133},[127,2161,2162,2164],{"class":129,"line":402},[127,2163,2107],{"class":140},[127,2165,144],{"class":133},[127,2167,2168,2170,2172],{"class":129,"line":408},[127,2169,2114],{"class":140},[127,2171,168],{"class":133},[127,2173,2036],{"class":171},[127,2175,2176],{"class":129,"line":809},[127,2177,2136],{"class":133},[127,2179,2180],{"class":129,"line":817},[127,2181,2041],{"class":133},[127,2183,2184],{"class":129,"line":825},[127,2185,382],{"class":133},[127,2187,2188],{"class":129,"line":831},[127,2189,2190],{"class":133},"    ]\n",[127,2192,2193],{"class":129,"line":836},[127,2194,405],{"class":133},[127,2196,2197],{"class":129,"line":848},[127,2198,411],{"class":133},[17,2200,2201],{"id":2201},"数据分析",[116,2203,2204],{"id":2204},"服务指标",[21,2206,2208],{"className":417,"code":2207,"language":419,"meta":27,"style":27},"async def calculate_metrics(period=\"day\"):\n    \"\"\"计算服务指标\"\"\"\n    metrics = {\n        \"total_conversations\": await count_conversations(period),\n        \"avg_response_time\": await avg_response_time(period),\n        \"resolution_rate\": await resolution_rate(period),\n        \"customer_satisfaction\": await satisfaction_score(period),\n        \"top_issues\": await top_issues(period, limit=10),\n        \"channel_distribution\": await channel_distribution(period)\n    }\n\n    return metrics\n",[29,2209,2210,2215,2220,2225,2230,2235,2240,2245,2250,2255,2259,2263],{"__ignoreMap":27},[127,2211,2212],{"class":129,"line":130},[127,2213,2214],{},"async def calculate_metrics(period=\"day\"):\n",[127,2216,2217],{"class":129,"line":137},[127,2218,2219],{},"    \"\"\"计算服务指标\"\"\"\n",[127,2221,2222],{"class":129,"line":147},[127,2223,2224],{},"    metrics = {\n",[127,2226,2227],{"class":129,"line":156},[127,2228,2229],{},"        \"total_conversations\": await count_conversations(period),\n",[127,2231,2232],{"class":129,"line":162},[127,2233,2234],{},"        \"avg_response_time\": await avg_response_time(period),\n",[127,2236,2237],{"class":129,"line":178},[127,2238,2239],{},"        \"resolution_rate\": await resolution_rate(period),\n",[127,2241,2242],{"class":129,"line":191},[127,2243,2244],{},"        \"customer_satisfaction\": await satisfaction_score(period),\n",[127,2246,2247],{"class":129,"line":202},[127,2248,2249],{},"        \"top_issues\": await top_issues(period, limit=10),\n",[127,2251,2252],{"class":129,"line":208},[127,2253,2254],{},"        \"channel_distribution\": await channel_distribution(period)\n",[127,2256,2257],{"class":129,"line":213},[127,2258,862],{},[127,2260,2261],{"class":129,"line":225},[127,2262,447],{"emptyLinePlaceholder":446},[127,2264,2265],{"class":129,"line":237},[127,2266,2267],{},"    return metrics\n",[116,2269,2270],{"id":2270},"报表生成",[21,2272,2274],{"className":121,"code":2273,"language":123,"meta":27,"style":27},"{\n  \"report\": {\n    \"title\": \"客服日报\",\n    \"period\": \"2026-03-13\",\n    \"metrics\": {\n      \"total_conversations\": 1234,\n      \"avg_response_time\": \"45秒\",\n      \"resolution_rate\": \"92%\",\n      \"satisfaction_score\": 4.5\n    },\n    \"highlights\": [\n      \"今日咨询量较昨日增长 15%\",\n      \"退款问题占比最高，达 23%\",\n      \"微信渠道响应时间最短\"\n    ],\n    \"recommendations\": [\n      \"建议增加退款流程说明文档\",\n      \"考虑增加晚间客服人员\"\n    ]\n  }\n}\n",[29,2275,2276,2280,2287,2299,2311,2318,2330,2342,2354,2364,2368,2375,2382,2389,2394,2398,2405,2412,2417,2421,2425],{"__ignoreMap":27},[127,2277,2278],{"class":129,"line":130},[127,2279,134],{"class":133},[127,2281,2282,2285],{"class":129,"line":137},[127,2283,2284],{"class":140},"  \"report\"",[127,2286,144],{"class":133},[127,2288,2289,2292,2294,2297],{"class":129,"line":147},[127,2290,2291],{"class":140},"    \"title\"",[127,2293,168],{"class":133},[127,2295,2296],{"class":171},"\"客服日报\"",[127,2298,175],{"class":133},[127,2300,2301,2304,2306,2309],{"class":129,"line":156},[127,2302,2303],{"class":140},"    \"period\"",[127,2305,168],{"class":133},[127,2307,2308],{"class":171},"\"2026-03-13\"",[127,2310,175],{"class":133},[127,2312,2313,2316],{"class":129,"line":162},[127,2314,2315],{"class":140},"    \"metrics\"",[127,2317,144],{"class":133},[127,2319,2320,2323,2325,2328],{"class":129,"line":178},[127,2321,2322],{"class":140},"      \"total_conversations\"",[127,2324,168],{"class":133},[127,2326,2327],{"class":140},"1234",[127,2329,175],{"class":133},[127,2331,2332,2335,2337,2340],{"class":129,"line":191},[127,2333,2334],{"class":140},"      \"avg_response_time\"",[127,2336,168],{"class":133},[127,2338,2339],{"class":171},"\"45秒\"",[127,2341,175],{"class":133},[127,2343,2344,2347,2349,2352],{"class":129,"line":202},[127,2345,2346],{"class":140},"      \"resolution_rate\"",[127,2348,168],{"class":133},[127,2350,2351],{"class":171},"\"92%\"",[127,2353,175],{"class":133},[127,2355,2356,2359,2361],{"class":129,"line":208},[127,2357,2358],{"class":140},"      \"satisfaction_score\"",[127,2360,168],{"class":133},[127,2362,2363],{"class":140},"4.5\n",[127,2365,2366],{"class":129,"line":213},[127,2367,662],{"class":133},[127,2369,2370,2373],{"class":129,"line":225},[127,2371,2372],{"class":140},"    \"highlights\"",[127,2374,153],{"class":133},[127,2376,2377,2380],{"class":129,"line":237},[127,2378,2379],{"class":171},"      \"今日咨询量较昨日增长 15%\"",[127,2381,175],{"class":133},[127,2383,2384,2387],{"class":129,"line":247},[127,2385,2386],{"class":171},"      \"退款问题占比最高，达 23%\"",[127,2388,175],{"class":133},[127,2390,2391],{"class":129,"line":252},[127,2392,2393],{"class":171},"      \"微信渠道响应时间最短\"\n",[127,2395,2396],{"class":129,"line":257},[127,2397,388],{"class":133},[127,2399,2400,2403],{"class":129,"line":269},[127,2401,2402],{"class":140},"    \"recommendations\"",[127,2404,153],{"class":133},[127,2406,2407,2410],{"class":129,"line":281},[127,2408,2409],{"class":171},"      \"建议增加退款流程说明文档\"",[127,2411,175],{"class":133},[127,2413,2414],{"class":129,"line":291},[127,2415,2416],{"class":171},"      \"考虑增加晚间客服人员\"\n",[127,2418,2419],{"class":129,"line":296},[127,2420,2190],{"class":133},[127,2422,2423],{"class":129,"line":301},[127,2424,405],{"class":133},[127,2426,2427],{"class":129,"line":313},[127,2428,411],{"class":133},[17,2430,2431],{"id":2431},"人机协作",[116,2433,2434],{"id":2434},"转人工规则",[21,2436,2438],{"className":121,"code":2437,"language":123,"meta":27,"style":27},"{\n  \"transfer_rules\": [\n    {\n      \"condition\": \"intent.confidence \u003C 0.5\",\n      \"action\": \"transfer_to_human\",\n      \"message\": \"这个问题比较复杂，我帮您转接人工客服...\"\n    },\n    {\n      \"condition\": \"user.request_human == true\",\n      \"action\": \"transfer_to_human\",\n      \"message\": \"好的，正在为您转接人工客服...\"\n    },\n    {\n      \"condition\": \"sentiment.negative && sentiment.score > 0.8\",\n      \"action\": \"transfer_to_human\",\n      \"message\": \"我理解您的心情，让我为您转接专属客服...\"\n    },\n    {\n      \"condition\": \"issue_category == 'complaint'\",\n      \"action\": \"transfer_to_human\",\n      \"message\": \"您的反馈很重要，我将为您转接客服主管...\"\n    }\n  ]\n}\n",[29,2439,2440,2444,2451,2456,2468,2480,2490,2494,2498,2509,2519,2528,2532,2536,2547,2557,2566,2570,2574,2585,2595,2604,2608,2613],{"__ignoreMap":27},[127,2441,2442],{"class":129,"line":130},[127,2443,134],{"class":133},[127,2445,2446,2449],{"class":129,"line":137},[127,2447,2448],{"class":140},"  \"transfer_rules\"",[127,2450,153],{"class":133},[127,2452,2453],{"class":129,"line":147},[127,2454,2455],{"class":133},"    {\n",[127,2457,2458,2461,2463,2466],{"class":129,"line":156},[127,2459,2460],{"class":140},"      \"condition\"",[127,2462,168],{"class":133},[127,2464,2465],{"class":171},"\"intent.confidence \u003C 0.5\"",[127,2467,175],{"class":133},[127,2469,2470,2473,2475,2478],{"class":129,"line":162},[127,2471,2472],{"class":140},"      \"action\"",[127,2474,168],{"class":133},[127,2476,2477],{"class":171},"\"transfer_to_human\"",[127,2479,175],{"class":133},[127,2481,2482,2485,2487],{"class":129,"line":178},[127,2483,2484],{"class":140},"      \"message\"",[127,2486,168],{"class":133},[127,2488,2489],{"class":171},"\"这个问题比较复杂，我帮您转接人工客服...\"\n",[127,2491,2492],{"class":129,"line":191},[127,2493,662],{"class":133},[127,2495,2496],{"class":129,"line":202},[127,2497,2455],{"class":133},[127,2499,2500,2502,2504,2507],{"class":129,"line":208},[127,2501,2460],{"class":140},[127,2503,168],{"class":133},[127,2505,2506],{"class":171},"\"user.request_human == true\"",[127,2508,175],{"class":133},[127,2510,2511,2513,2515,2517],{"class":129,"line":213},[127,2512,2472],{"class":140},[127,2514,168],{"class":133},[127,2516,2477],{"class":171},[127,2518,175],{"class":133},[127,2520,2521,2523,2525],{"class":129,"line":225},[127,2522,2484],{"class":140},[127,2524,168],{"class":133},[127,2526,2527],{"class":171},"\"好的，正在为您转接人工客服...\"\n",[127,2529,2530],{"class":129,"line":237},[127,2531,662],{"class":133},[127,2533,2534],{"class":129,"line":247},[127,2535,2455],{"class":133},[127,2537,2538,2540,2542,2545],{"class":129,"line":252},[127,2539,2460],{"class":140},[127,2541,168],{"class":133},[127,2543,2544],{"class":171},"\"sentiment.negative && sentiment.score > 0.8\"",[127,2546,175],{"class":133},[127,2548,2549,2551,2553,2555],{"class":129,"line":257},[127,2550,2472],{"class":140},[127,2552,168],{"class":133},[127,2554,2477],{"class":171},[127,2556,175],{"class":133},[127,2558,2559,2561,2563],{"class":129,"line":269},[127,2560,2484],{"class":140},[127,2562,168],{"class":133},[127,2564,2565],{"class":171},"\"我理解您的心情，让我为您转接专属客服...\"\n",[127,2567,2568],{"class":129,"line":281},[127,2569,662],{"class":133},[127,2571,2572],{"class":129,"line":291},[127,2573,2455],{"class":133},[127,2575,2576,2578,2580,2583],{"class":129,"line":296},[127,2577,2460],{"class":140},[127,2579,168],{"class":133},[127,2581,2582],{"class":171},"\"issue_category == 'complaint'\"",[127,2584,175],{"class":133},[127,2586,2587,2589,2591,2593],{"class":129,"line":301},[127,2588,2472],{"class":140},[127,2590,168],{"class":133},[127,2592,2477],{"class":171},[127,2594,175],{"class":133},[127,2596,2597,2599,2601],{"class":129,"line":313},[127,2598,2484],{"class":140},[127,2600,168],{"class":133},[127,2602,2603],{"class":171},"\"您的反馈很重要，我将为您转接客服主管...\"\n",[127,2605,2606],{"class":129,"line":325},[127,2607,862],{"class":133},[127,2609,2610],{"class":129,"line":335},[127,2611,2612],{"class":133},"  ]\n",[127,2614,2615],{"class":129,"line":340},[127,2616,411],{"class":133},[116,2618,2619],{"id":2619},"客服辅助",[21,2621,2623],{"className":417,"code":2622,"language":419,"meta":27,"style":27},"async def assist_agent(agent_id, conversation):\n    \"\"\"客服辅助\"\"\"\n    # 实时建议\n    suggestions = await generate_suggestions(conversation)\n\n    # 知识库推荐\n    relevant_knowledge = await search_knowledge(conversation.last_message)\n\n    # 相似案例\n    similar_cases = await find_similar_cases(conversation)\n\n    return {\n        \"suggestions\": suggestions,\n        \"knowledge\": relevant_knowledge,\n        \"similar_cases\": similar_cases\n    }\n",[29,2624,2625,2630,2635,2640,2645,2649,2654,2659,2663,2668,2673,2677,2682,2687,2692,2697],{"__ignoreMap":27},[127,2626,2627],{"class":129,"line":130},[127,2628,2629],{},"async def assist_agent(agent_id, conversation):\n",[127,2631,2632],{"class":129,"line":137},[127,2633,2634],{},"    \"\"\"客服辅助\"\"\"\n",[127,2636,2637],{"class":129,"line":147},[127,2638,2639],{},"    # 实时建议\n",[127,2641,2642],{"class":129,"line":156},[127,2643,2644],{},"    suggestions = await generate_suggestions(conversation)\n",[127,2646,2647],{"class":129,"line":162},[127,2648,447],{"emptyLinePlaceholder":446},[127,2650,2651],{"class":129,"line":178},[127,2652,2653],{},"    # 知识库推荐\n",[127,2655,2656],{"class":129,"line":191},[127,2657,2658],{},"    relevant_knowledge = await search_knowledge(conversation.last_message)\n",[127,2660,2661],{"class":129,"line":202},[127,2662,447],{"emptyLinePlaceholder":446},[127,2664,2665],{"class":129,"line":208},[127,2666,2667],{},"    # 相似案例\n",[127,2669,2670],{"class":129,"line":213},[127,2671,2672],{},"    similar_cases = await find_similar_cases(conversation)\n",[127,2674,2675],{"class":129,"line":225},[127,2676,447],{"emptyLinePlaceholder":446},[127,2678,2679],{"class":129,"line":237},[127,2680,2681],{},"    return {\n",[127,2683,2684],{"class":129,"line":247},[127,2685,2686],{},"        \"suggestions\": suggestions,\n",[127,2688,2689],{"class":129,"line":252},[127,2690,2691],{},"        \"knowledge\": relevant_knowledge,\n",[127,2693,2694],{"class":129,"line":257},[127,2695,2696],{},"        \"similar_cases\": similar_cases\n",[127,2698,2699],{"class":129,"line":269},[127,2700,862],{},[17,2702,2703],{"id":2703},"最佳实践",[116,2705,2706],{"id":2706},"知识库维护",[2708,2709,2710,2718,2724],"ol",{},[2711,2712,2713,2717],"li",{},[2714,2715,2716],"strong",{},"定期更新"," - 每周审核问答对",[2711,2719,2720,2723],{},[2714,2721,2722],{},"用户反馈"," - 根据用户反馈优化答案",[2711,2725,2726,2729],{},[2714,2727,2728],{},"版本管理"," - 保留历史版本便于回溯",[116,2731,2732],{"id":2732},"服务质量",[2708,2734,2735,2741,2747],{},[2711,2736,2737,2740],{},[2714,2738,2739],{},"响应时间"," - 设置响应时间目标",[2711,2742,2743,2746],{},[2714,2744,2745],{},"解决率"," - 追踪首次解决率",[2711,2748,2749,2752],{},[2714,2750,2751],{},"满意度"," - 定期收集用户评价",[116,2754,2755],{"id":2755},"团队协作",[2708,2757,2758,2764,2770],{},[2711,2759,2760,2763],{},[2714,2761,2762],{},"技能培训"," - 定期培训客服团队",[2711,2765,2766,2769],{},[2714,2767,2768],{},"知识共享"," - 建立内部知识库",[2711,2771,2772,2775],{},[2714,2773,2774],{},"绩效激励"," - 设置服务质量奖励",[17,2777,2778],{"id":2778},"常见问题",[116,2780,2781],{"id":2781},"机器人回答不准确",[13,2783,2784],{},"优化知识库和意图识别：",[21,2786,2788],{"className":121,"code":2787,"language":123,"meta":27,"style":27},"{\n  \"optimization\": {\n    \"add_variations\": true,\n    \"update_embeddings\": true,\n    \"review_low_confidence\": true\n    }\n}\n",[29,2789,2790,2794,2801,2812,2823,2833,2837],{"__ignoreMap":27},[127,2791,2792],{"class":129,"line":130},[127,2793,134],{"class":133},[127,2795,2796,2799],{"class":129,"line":137},[127,2797,2798],{"class":140},"  \"optimization\"",[127,2800,144],{"class":133},[127,2802,2803,2806,2808,2810],{"class":129,"line":147},[127,2804,2805],{"class":140},"    \"add_variations\"",[127,2807,168],{"class":133},[127,2809,1515],{"class":140},[127,2811,175],{"class":133},[127,2813,2814,2817,2819,2821],{"class":129,"line":156},[127,2815,2816],{"class":140},"    \"update_embeddings\"",[127,2818,168],{"class":133},[127,2820,1515],{"class":140},[127,2822,175],{"class":133},[127,2824,2825,2828,2830],{"class":129,"line":162},[127,2826,2827],{"class":140},"    \"review_low_confidence\"",[127,2829,168],{"class":133},[127,2831,2832],{"class":140},"true\n",[127,2834,2835],{"class":129,"line":178},[127,2836,862],{"class":133},[127,2838,2839],{"class":129,"line":191},[127,2840,411],{"class":133},[116,2842,2843],{"id":2843},"用户不愿意用机器人",[13,2845,2846],{},"改善用户体验：",[21,2848,2850],{"className":121,"code":2849,"language":123,"meta":27,"style":27},"{\n  \"ux_improvements\": {\n    \"quick_replies\": true,\n    \"personality\": \"friendly\",\n    \"transfer_easy\": true\n  }\n}\n",[29,2851,2852,2856,2863,2874,2886,2895,2899],{"__ignoreMap":27},[127,2853,2854],{"class":129,"line":130},[127,2855,134],{"class":133},[127,2857,2858,2861],{"class":129,"line":137},[127,2859,2860],{"class":140},"  \"ux_improvements\"",[127,2862,144],{"class":133},[127,2864,2865,2868,2870,2872],{"class":129,"line":147},[127,2866,2867],{"class":140},"    \"quick_replies\"",[127,2869,168],{"class":133},[127,2871,1515],{"class":140},[127,2873,175],{"class":133},[127,2875,2876,2879,2881,2884],{"class":129,"line":156},[127,2877,2878],{"class":140},"    \"personality\"",[127,2880,168],{"class":133},[127,2882,2883],{"class":171},"\"friendly\"",[127,2885,175],{"class":133},[127,2887,2888,2891,2893],{"class":129,"line":162},[127,2889,2890],{"class":140},"    \"transfer_easy\"",[127,2892,168],{"class":133},[127,2894,2832],{"class":140},[127,2896,2897],{"class":129,"line":178},[127,2898,405],{"class":133},[127,2900,2901],{"class":129,"line":191},[127,2902,411],{"class":133},[116,2904,2905],{"id":2905},"高峰期响应慢",[13,2907,2908],{},"扩容和优化：",[21,2910,2912],{"className":121,"code":2911,"language":123,"meta":27,"style":27},"{\n  \"scaling\": {\n    \"auto_scale\": true,\n    \"cache_responses\": true,\n    \"async_processing\": true\n  }\n}\n",[29,2913,2914,2918,2925,2936,2947,2956,2960],{"__ignoreMap":27},[127,2915,2916],{"class":129,"line":130},[127,2917,134],{"class":133},[127,2919,2920,2923],{"class":129,"line":137},[127,2921,2922],{"class":140},"  \"scaling\"",[127,2924,144],{"class":133},[127,2926,2927,2930,2932,2934],{"class":129,"line":147},[127,2928,2929],{"class":140},"    \"auto_scale\"",[127,2931,168],{"class":133},[127,2933,1515],{"class":140},[127,2935,175],{"class":133},[127,2937,2938,2941,2943,2945],{"class":129,"line":156},[127,2939,2940],{"class":140},"    \"cache_responses\"",[127,2942,168],{"class":133},[127,2944,1515],{"class":140},[127,2946,175],{"class":133},[127,2948,2949,2952,2954],{"class":129,"line":162},[127,2950,2951],{"class":140},"    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四种模式、identityLinks 的真实作用，以及为什么多人 DM、跨渠道私聊和多账户环境不能只改一个开关。","/docs/reference/dm-scope-and-identity-links",[3255,3964,3965,3236,3862],"dmScope","identityLinks",{"title":3967,"description":3968,"path":3969,"category":3856,"updatedAt":3233,"sourceType":3100,"tags":3970},"doctor 的 repair、force 和 non-interactive 应该怎么选","基于最新官方 Doctor 文档，解释 openclaw doctor 在 interactive、--repair、--force、--yes、--non-interactive 和 --deep 之间各自会做什么，避免把修复模式混成“越猛越好”。","/docs/reference/doctor-repair-modes",[3698,3699,3868,3971,3862],"migrations",{"title":3973,"description":3974,"path":3975,"category":3856,"updatedAt":3233,"sourceType":3100,"tags":3976},"环境变量从哪里来，优先级怎么排","基于最新官方 Environment Variables 与 Configuration 文档，解释 OpenClaw 会从哪些来源读取环境变量、为什么默认不覆盖已有值，以及 `.env`、config env 和 shell import 之间真正的优先级。","/docs/reference/env-sources-and-precedence",[3560,3085,3263,3977,3862],"shell",{"title":3979,"description":3980,"path":3981,"category":3856,"updatedAt":3183,"sourceType":3068,"tags":3982},"如何结合官方文档、GitHub 和中文渠道跟踪 OpenClaw","把官方文档、GitHub Releases、Issues、中文教程站、媒体报道和中文社区解读放到同一套可信度框架里，减少信息滞后和误读。","/docs/reference/external-sources-and-trust-levels",[3983,3774,3046,3984,3776],"sources","trust",{"title":3986,"description":3987,"path":3988,"category":3856,"updatedAt":3141,"sourceType":3100,"tags":3989},"Gateway 命令与 RPC 该怎么用","基于最新官方 CLI Reference 与 Gateway protocol 文档，整理 openclaw gateway 子命令、RPC 调用边界、显式凭据要求，以及为什么它更适合被当成控制面入口而不是随手脚本助手。","/docs/reference/gateway-cli-and-rpc",[3071,3990,3519,3625,3228],"rpc",{"title":3992,"description":3993,"path":3994,"category":3856,"updatedAt":3233,"sourceType":3100,"tags":3995},"Gateway-owned pairing 和 device pairing 有什么区别","基于最新官方 Pairing 与 Gateway-owned pairing 文档，解释 node.pair.* 这套旧式网关配对和当前 WS device pairing 的真实边界，避免把两套授权机制混成一套。","/docs/reference/gateway-owned-pairing-vs-device-pairing",[3386,3387,3071,3227,3862],{"title":3997,"description":3998,"path":3999,"category":3856,"updatedAt":3617,"sourceType":3100,"tags":4000},"Gateway 为什么是 session source of truth","基于最新官方 Session 文档，解释 OpenClaw 的 session store、JSONL transcript、token 计数和 UI 查询为什么都应围绕 Gateway 理解，避免把本地浏览器、WebChat 或 operator 设备误当成真实状态源。","/docs/reference/gateway-session-source-of-truth",[3255,3071,3198,3129,3862],{"title":4002,"description":4003,"path":4004,"category":3856,"updatedAt":3261,"sourceType":3100,"tags":4005},"Gateway WebSocket 的 role 和 scope 应该怎么理解","基于最新官方 Gateway Protocol 文档，解释 OpenClaw 的 WebSocket 握手里 role、scopes、client mode 和协议版本各自在声明什么，以及为什么这条连接已经是统一控制面而不只是聊天通道。","/docs/reference/gateway-ws-roles-and-scopes",[3071,3625,4006,4007,3862],"protocol","scopes",{"title":4009,"description":4010,"path":4011,"category":3856,"updatedAt":3251,"sourceType":3100,"tags":4012},"groupPolicy、allowlist 和 mention gating 的顺序应该怎么理解","基于最新官方 Groups、Group Messages 和 Messages 文档，解释 OpenClaw 在群聊里如何按 groupPolicy、群组 allowlist 和 mention gating 三层顺序决定消息是丢弃、只进上下文，还是正式触发回复。","/docs/reference/group-policy-and-mention-gating-order",[3254,4013,3236,3472,3405],"mention",{"title":4015,"description":4016,"path":4017,"category":3856,"updatedAt":3261,"sourceType":3100,"tags":4018},"HEARTBEAT_OK、可见性控制和 quiet-hours 应该怎么一起看","基于最新官方 Heartbeat 与 Automation Troubleshooting 文档，解释 HEARTBEAT_OK 的 ack 语义、alerts-disabled 和 dm-blocked 等可见性控制，以及 quiet-hours 为什么不是故障。","/docs/reference/heartbeat-ack-and-visibility-controls",[3672,4019,4020,4021,3862],"visibility","activeHours","alerts",{"title":4023,"description":4024,"path":4025,"category":3856,"updatedAt":3251,"sourceType":3100,"tags":4026},"HTTP API、Gateway WebSocket 和 SDK 应该怎么分工","基于最新官方 API 与 Web 文档，解释 OpenClaw 里 HTTP API、Gateway WebSocket 和 SDK 各自适合什么场景，帮助团队判断当前到底应该走管理接口、实时会话层还是语言 SDK。","/docs/reference/http-api-vs-gateway-websocket-vs-sdk",[3619,3625,4027,3071,3862],"sdk",{"title":4029,"description":4030,"path":4031,"category":3856,"updatedAt":3251,"sourceType":3100,"tags":4032},"include 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各自在修正什么问题。","/docs/reference/memory-hybrid-search-and-ranking-pipeline",[3075,4046,4047,4048,4049,3862],"hybrid-search","ranking","mmr","retrieval",{"title":4051,"description":4052,"path":4053,"category":3856,"updatedAt":3183,"sourceType":3100,"tags":4054},"models status --probe 和 auth profiles 应该怎么看","基于最新官方 Models CLI 文档，解释 openclaw models status --probe、--probe-provider 与认证 profile 的关系，帮助团队区分“配置看起来对”和“当前真的能连通”。","/docs/reference/models-status-probe-and-auth-profiles",[3191,4055,3335,3346,3862],"probe",{"title":4057,"description":4058,"path":4059,"category":3856,"updatedAt":3555,"sourceType":3100,"tags":4060},"配对审批与设备授权管理","从管理员视角理解 OpenClaw 的 DM pairing、设备 pairing、allowFrom 文件和审批命令，避免把授权边界搞乱。","/docs/reference/pairing-admin",[3386,3387,3892,4061,3679],"credentials",{"title":4063,"description":4064,"path":4065,"category":3856,"updatedAt":3183,"sourceType":3100,"tags":4066},"插件安装 spec、--pin 和 update tracking 应该怎么理解","基于最新官方 plugins CLI 文档，解释 ClawHub first、npm-safe spec、--pin、prerelease opt-in 和 plugins.installs 的跟踪逻辑，帮助团队判断插件后续会按什么规则更新。","/docs/reference/plugins-install-specs-and-update-tracking",[3175,3290,4067,4068,3776,3862],"npm","pin",{"title":4070,"description":4071,"path":4072,"category":3947,"updatedAt":3141,"sourceType":3100,"tags":4073},"原始流日志怎么抓","基于最新官方 Debugging 文档，整理 OpenClaw 的 raw stream、pi-mono raw chunk 日志分别该在什么场景开启，以及如何避免把调试日志变成隐私风险。","/docs/reference/raw-stream-debugging",[3949,4074,3455,3346,3418],"raw-stream",{"title":4076,"description":4077,"path":4078,"category":3856,"updatedAt":3261,"sourceType":3100,"tags":4079},"remote auth fallback 和 tlsFingerprint 应该什么时候用","基于最新官方 Remote Access 文档，解释 gateway.remote 这套远程连接参数什么时候只是兜底、什么时候会 fail closed，以及 tlsFingerprint 在 wss 场景里真正保护什么。","/docs/reference/remote-auth-fallback-and-tls-fingerprint",[3143,4080,3335,3071,3862],"tlsFingerprint",{"title":4082,"description":4083,"path":4084,"category":3856,"updatedAt":3261,"sourceType":3100,"tags":4085},"回复机器人消息也算 mention 吗，pending history 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入口，以及什么时候该从连续主会话切到隔离模式。","/docs/reference/secure-dm-mode-and-owner-pinning",[3255,3093,3964,3386,3472],{"title":4103,"description":4104,"path":4105,"category":3856,"updatedAt":4106,"sourceType":3100,"tags":4107},"session JSONL、compaction entry 和 branch summary 应该怎么理解","基于最新官方 Session Management Deep Dive 文档，解释 OpenClaw 的 session JSONL 结构、compaction entry、branch summary 和 store counters 分别在回答什么问题，避免把 transcript 文件当成一团无结构日志。","/docs/reference/session-jsonl-and-compaction-entries","2026-04-01",[3255,4108,4109,3574,3862],"transcript","jsonl",{"title":4111,"description":4112,"path":4113,"category":3856,"updatedAt":4106,"sourceType":3100,"tags":4114},"openclaw sessions 的 store scope 和巡检方式","基于最新官方 sessions CLI 文档，解释 openclaw sessions 在默认 agent、单 agent、all-agents 和显式 store 路径下分别在看什么，以及长期运维里为什么值得把它当作 session store 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fixups、图片清理、tool 调用配对修复和思考签名清理分别解决什么问题，以及为什么它不会重写磁盘 JSONL。","/docs/reference/transcript-hygiene-and-provider-fixups",[4108,4134,3346,4135,3862],"hygiene","tool-calls",{"title":4137,"description":4138,"path":4139,"category":3947,"updatedAt":3125,"sourceType":3100,"tags":4140},"故障排除与诊断思路","把 OpenClaw 常见问题按环境、入口、配置、认证和运行状态拆开，建立更高效的排查顺序。","/docs/reference/troubleshooting",[4128,3698,3707,3455],{"title":4142,"description":4143,"path":4144,"category":3856,"updatedAt":3233,"sourceType":3100,"tags":4145},"WebChat 的 history、inject 和展示边界","基于最新官方 WebChat 文档，整理 chat.history 的截断/占位规则、chat.inject 的真实用途，以及为什么 WebChat 看见的 transcript 不是原始 JSONL 的一比一镜像。","/docs/reference/webchat-history-and-inject-boundaries",[3198,4146,4147,4108,3862],"history","inject",{"title":4149,"description":4150,"path":4151,"category":4152,"updatedAt":3183,"sourceType":3100,"tags":4153},"国内云部署思路","面向中文团队整理 OpenClaw 在国内或面向国内网络环境部署时最该先判断的三件事：入口生态、模型端点和长期在线后的运维边界。","/docs/setup/china-cloud-deployment","安装",[4154,4155,4156,4157,3726,3727],"china","cloud","deployment","feishu",{"title":4159,"description":4160,"path":4161,"category":4152,"updatedAt":3125,"sourceType":3100,"tags":4162},"部署方式怎么选","从本地安装、Docker、国内云模板和海外一键部署四类路径理解 OpenClaw 的部署选择，而不是只追求“最快装上”。","/docs/setup/deployment-options",[4156,3144,4163,4155,4164],"docker","wsl2",{"title":4166,"description":4167,"path":4168,"category":4152,"updatedAt":3565,"sourceType":3100,"tags":4169},"OpenClaw 安装与环境","按官方推荐方式安装 OpenClaw，并根据本地开发、WSL2 和生产部署场景选择合适的安装路径。","/docs/setup/installation",[3127,4067,4170,4164],"install-script",{"title":4172,"description":4173,"path":4174,"category":4152,"updatedAt":3141,"sourceType":3100,"tags":4175},"安装器方式和升级路径怎么选","基于最新官方 Install 与 Updating 文档，整理 install.sh、install-cli.sh、PowerShell 安装器、全局包安装和 git 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回流边界正在被主动写清。","/news/openclaw-dashboard-webchat-auth-watch-2026-03-24",[3129,3198,3336,3941,3236,4516],"web",{"title":4518,"description":4519,"path":4520,"category":4219,"date":3067,"updatedAt":3067,"sourceType":3046,"source":4521,"tags":4522},"OpenClaw 开发者生态扩张观察：中文技能与本地工作流成为新增长点","基于 2026 年 3 月 16 日临时素材，整理 OpenClaw 开发者生态在中文社区中的扩展方向，重点关注中文技能、本地平台集成与企业工作流落地。","/news/openclaw-developer-ecosystem-watch-2026-03-16","content/tmp/2026-03-16/openclaw-developer-ecosystem-expansion.md",[3082,3086,3307,4154],{"title":4524,"description":4525,"path":4526,"category":4427,"date":3251,"updatedAt":3251,"sourceType":3100,"source":4527,"tags":4528},"OpenClaw 的 devices CLI 正在把设备授权写成一条完整生命周期","官方最近围绕 devices CLI 的补强，让 approve、revoke、rotate 和 fresh token 不再像零散命令，而更像完整的设备授权生命周期。","/news/openclaw-device-token-lifecycle-watch-2026-03-25","https://docs.openclaw.ai/channels/pairing",[3387,3386,3336,3692,4529],"rotate",{"title":4531,"description":4532,"path":4533,"category":4427,"date":3233,"updatedAt":3233,"sourceType":3100,"source":4534,"tags":4535},"OpenClaw 的诊断与修复工作流正在成型","官方最近围绕 Doctor、Diagnostics Flags、Debugging 和 sessions cleanup 的文档更新，正在把 OpenClaw 的排障方式从“看日志猜”推进到更清楚的 repair ladder。","/news/openclaw-diagnostics-repair-watch-2026-03-22","https://docs.openclaw.ai/doctor",[3698,3868,3699,3949,3092],{"title":4537,"description":4538,"path":4539,"category":4427,"date":3251,"updatedAt":3251,"sourceType":3100,"source":4534,"tags":4540},"OpenClaw 排障观察：doctor 正在从“检查器”继续长成带备份心智的修复入口","基于 2026 年 3 月 25 日可见的官方 Doctor 文档，最近排障层最值得关注的变化之一是 doctor 对 stale config、unknown keys 和 legacy 状态的处理边界越来越清楚。","/news/openclaw-doctor-repair-boundary-watch-2026-03-25",[3698,3699,3557,3777,3868],{"title":4542,"description":4543,"path":4544,"category":4545,"date":3067,"updatedAt":3067,"sourceType":3046,"source":4546,"tags":4547},"OpenClaw 教育场景观察：AI 助教、个性化学习与高校试点想象空间","基于 2026 年 3 月 16 日教育领域临时稿，梳理 OpenClaw 在高校与教学场景中的潜在落地方向，包括答疑、学习路径推荐和教师工作流辅助。","/news/openclaw-education-adoption-watch-2026-03-16","行业观察","content/tmp/2026-03-16/openclaw-education-sector-adoption.md",[4548,4549,4550,4551],"education","adoption","ai-tutor","higher-education",{"title":4553,"description":4554,"path":4555,"category":4545,"date":3067,"updatedAt":3067,"sourceType":3046,"source":4556,"tags":4557},"OpenClaw 企业应用热度上升：中文团队更关注私有化部署与流程接入","基于 2026 年 3 月 16 日企业方向临时稿，整理 OpenClaw 在中文企业场景中的关注重点，包括私有化部署、安全边界、行业接入与内部工作流自动化。","/news/openclaw-enterprise-adoption-watch-2026-03-16","content/tmp/2026-03-16/openclaw-enterprise-adoption-boom.md",[3050,4156,3120,4154],{"title":4559,"description":4560,"path":4561,"category":4219,"date":3141,"updatedAt":3141,"sourceType":3100,"source":4562,"tags":4563},"OpenClaw 扩展层观察：ClawHub、插件托管 hooks 与 onboarding 勾选正在把扩展能力收拢成一条更完整链路","基于 2026 年 3 月 21 日可见的官方 Skills、ClawHub、Plugins 与 Hooks 文档，整理最近最值得中文站关注的扩展层变化：技能 registry、插件托管 hooks，以及 onboarding 阶段对推荐 hooks 的直接引导。","/news/openclaw-extension-stack-watch-2026-03-21","https://docs.openclaw.ai/automation/hooks",[3086,3290,3175,3177,3308],{"title":4565,"description":4566,"path":4567,"category":4427,"date":3251,"updatedAt":3251,"sourceType":3100,"source":4568,"tags":4569},"OpenClaw 正在把 gateway-owned pairing 的过期与轮换边界说清楚","官方最新 Gateway-owned pairing 文档把 pending request 的 5 分钟过期、fresh token 生成和 UI 只是审批前端这几层边界写得更清楚了。","/news/openclaw-gateway-pairing-expiry-watch-2026-03-25","https://docs.openclaw.ai/gateway/pairing",[3071,3386,4570,3336,3227],"pending",{"title":4572,"description":4573,"path":4574,"category":4427,"date":3617,"updatedAt":3617,"sourceType":3100,"source":4575,"tags":4576},"OpenClaw 正在把 Gateway 的 session source-of-truth 地位写得更明确","官方最新 Session 文档更明确地说明 session store、JSONL transcript 和 token 计数都应围绕 Gateway 理解，这会直接影响 WebChat、Dashboard 和远程 operator 的排障方式。","/news/openclaw-gateway-source-of-truth-watch-2026-03-26","https://docs.openclaw.ai/session",[3071,3255,3198,3129,4577],"state",{"title":4579,"description":4580,"path":4581,"category":4427,"date":3251,"updatedAt":3251,"sourceType":3100,"source":4582,"tags":4583},"OpenClaw 开始把群聊入口判断顺序写成可复述规则","官方最近在 Groups、Group Messages 和 Messages 文档里，把群入口的 groupPolicy、allowlist 和 mention gating 顺序写得更完整了，也让“没回”和“没进系统”首次更容易区分。","/news/openclaw-group-policy-watch-2026-03-25","https://docs.openclaw.ai/channels/groups",[3254,4013,3472,3405,3236],{"title":4585,"description":4586,"path":4587,"category":4427,"date":3261,"updatedAt":3261,"sourceType":3100,"source":4582,"tags":4588},"OpenClaw 正在把群触发从“@一下就行”写成更完整的治理链","官方最近围绕 Groups、Group Messages 和 Broadcast Groups 的文档更新，正在把 reply-to implicit mention、pending history、forum topic session key 和 shared-group rollout 写成更完整的群入口治理链。","/news/openclaw-group-trigger-governance-watch-2026-03-29",[3254,4086,4589,3253,3498],"activation",{"title":4591,"description":4592,"path":4593,"category":4427,"date":3251,"updatedAt":3251,"sourceType":3100,"source":4594,"tags":4595},"OpenClaw 配置观察：include 合并边界正在从“能拆文件”继续走向“能预测最终结果”","基于 2026 年 3 月 25 日可见的官方 Configuration 文档，最近配置层最值得关注的变化之一是 include、数组处理和 sibling override 的顺序正在被官方主动写清。","/news/openclaw-include-merge-boundary-watch-2026-03-25","https://docs.openclaw.ai/gateway/configuration",[3085,4033,3649,4034,3092],{"title":4597,"description":4598,"path":4599,"category":4219,"date":3141,"updatedAt":3141,"sourceType":3100,"source":4600,"tags":4601},"OpenClaw 官方 Showcase 基础设施观察：Home Assistant、Nix 与远程文件流转正在成为高频落地方向","基于 2026 年 3 月 21 日可见的官方 Showcase 页面，整理最近最值得关注的基础设施与部署类案例，观察 OpenClaw 在家庭服务器、可复现部署和远程实例运维上的真实应用。","/news/openclaw-infra-showcase-watch-2026-03-21","https://docs.openclaw.ai/start/showcase",[4602,4156,4603,4604,4605],"showcase","home-assistant","nix","infrastructure",{"title":4607,"description":4608,"path":4609,"category":4427,"date":3233,"updatedAt":3233,"sourceType":3100,"source":4610,"tags":4611},"OpenClaw 的长期会话治理能力正在变完整","官方最近围绕 session、memory、compaction 和 secure DM mode 的文档更新，正在把长期连续性、上下文边界和重置策略拼成一条更完整的治理链。","/news/openclaw-long-session-governance-watch-2026-03-22","https://docs.openclaw.ai/concepts/session",[3374,3075,3574,4498,3498],{"title":4613,"description":4614,"path":4615,"category":4427,"date":3233,"updatedAt":3233,"sourceType":3100,"source":4616,"tags":4617},"OpenClaw 的后台维护生命周期正在变清楚","官方最近围绕 cron、sessions cleanup、doctor 和 retention 的文档更新，正在把长期运行时的会话、日志和作业痕迹分成更清楚的维护层次。","/news/openclaw-maintenance-lifecycle-watch-2026-03-22","https://docs.openclaw.ai/cron",[3777,3664,3374,3665,3092],{"title":4619,"description":4620,"path":4621,"category":4246,"date":4220,"updatedAt":3125,"sourceType":3914,"source":4248,"tags":4622},"OpenClaw 2026年3月版本更新：技能系统与安全性全面升级","OpenClaw 发布重要更新，带来性能优化、全新技能系统和安全性改进。","/news/openclaw-march-2026-update",[3774,3847,3775,3086,3093],{"title":4624,"description":4625,"path":4626,"category":4427,"date":3183,"updatedAt":3183,"sourceType":3100,"source":4627,"tags":4628},"OpenClaw 记忆观察：Markdown 仍然是 source of truth，memory plugin slot 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如何把转录、向量检索和学习流程接成长链路。","/news/openclaw-memory-showcase-watch-2026-03-21",[4602,3075,3344,4639,4640],"vector-search","knowledge",{"title":4642,"description":4643,"path":4644,"category":4427,"date":3251,"updatedAt":3251,"sourceType":3100,"source":4645,"tags":4646},"OpenClaw 的 mention gating 正在从单一 @ 规则变成跨渠道触发层","官方最新 Groups 和 Group Messages 文档显示，mention gating 已经不再只服务 WhatsApp 群，而是在 Telegram、Slack、Discord、iMessage 等入口上逐步形成统一触发层。","/news/openclaw-mention-gating-watch-2026-03-25","https://docs.openclaw.ai/channels/group-messages",[4013,3254,3282,3284,3352],{"title":4648,"description":4649,"path":4650,"category":4427,"date":3233,"updatedAt":3233,"sourceType":3100,"source":4651,"tags":4652},"OpenClaw 的消息入口语义正在变清楚","官方最近围绕 Messages、WebChat 和 Channel Routing 的文档更新，正在把消息入口、上下文桶、历史展示和投递节奏拆成更明确的几层。","/news/openclaw-message-surface-watch-2026-03-22","https://docs.openclaw.ai/messages",[3405,3198,3236,3409,3073],{"title":4654,"description":4655,"path":4656,"category":4427,"date":3183,"updatedAt":3183,"sourceType":3100,"source":4484,"tags":4657},"OpenClaw 模型观察：models status 正在从状态展示继续长成探活入口","基于 2026 年 3 月 24 日可见的官方 CLI 文档，最近模型层最值得关注的变化之一是 models status 已经不只负责展示主模型和 fallback，而是开始承担 auth profile 探测。","/news/openclaw-model-probe-watch-2026-03-24",[3191,4055,3346,3335,3736],{"title":4659,"description":4660,"path":4661,"category":4427,"date":3251,"updatedAt":3251,"sourceType":3100,"source":4662,"tags":4663},"OpenClaw 节点观察：headless node、普通设备节点与 Gateway 的宿主边界正在被官方写清","基于 2026 年 3 月 25 日可见的官方 Nodes、Architecture 与 Pairing 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和控制面交接写成同一条管理面问题。","/news/openclaw-operator-browser-watch-2026-03-26",[3789,3337,3315,3386,3143],{"title":4677,"description":4678,"path":4679,"category":4427,"date":3261,"updatedAt":3261,"sourceType":3100,"source":4680,"tags":4681},"OpenClaw 正在把 Dashboard、WebChat 和 WebSocket 收成一套 operator surface","官方最近围绕 Dashboard、WebChat 和 Gateway Protocol 的文档更新，越来越清楚地把这些入口解释成同一套 operator surface 的不同层，而不是彼此割裂的功能页。","/news/openclaw-operator-surface-convergence-watch-2026-03-29","https://docs.openclaw.ai/gateway/protocol",[3129,3198,3625,3789,3228],{"title":4683,"description":4684,"path":4685,"category":4427,"date":3251,"updatedAt":3251,"sourceType":3100,"source":4527,"tags":4686},"OpenClaw 的 pairing CLI 正在从单条 approve 命令长成正式入口治理面","官方最近把 pairing CLI 的 list、clear、--account 和 --notify 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